Dispatcher

Banner Health; Phoenix (AZ); On-site; USD 40,000 - 56,000; Full time

Job summary

Sonora Quest Laboratories in Phoenix, AZ is hiring a full-time Dispatcher to coordinate couriers, multi-route drivers and hospital messengers across local and statewide routes. You will enter pickup details, manage STAT test requests, and dispatch to third-party vendors for timely service.

Strong communication, accurate data entry, and computer skills are required to maintain logs, resolve issues, and ensure reliable will-call and report handling.

Qualifications

• Ability to communicate effectively through reading, writing and speaking.
• Familiarity with dispatch systems and data entry accuracy.
• Capable of handling multiple tasks and priorities.
• Experience coordinating couriers and hospital staff is a plus.

Responsibilities

• Communicates with customers, couriers, and vendors via radio, phone and computer.
• Enters pickup/delivery info into the dispatch system accurately.
• Responds to service issues and resolves scheduling problems.
• Sorts and distributes test results and materials; prints logs.

Skills

Communication

Data entry

Multitasking

Phone/Radio

Job description

## DispatcherApplylocations: Sonora Quest Laboratories Corporate (424 S 56th St)time type: Full timeposted on: Posted Todayjob requisition id: R4449028**Primary City/State:**Phoenix, Arizona**Department Name:**Courier Svcs-Ref Lab**Work Shift:**Day**Job Category:**Supply Chain**POSITION SUMMARY** The dispatcher coordinates the schedules and activities of the couriers, multi-route drivers, and hospital messengers. The dispatcher must be familiar with all courier and hospital routes; local and statewide. Responsible for client requests for will call service and communicating with logistics staff for these requests. He/she must be able to effectively communicate with clients to record STAT testing and patient information. Timely dispatching of STAT calls to 3rd party vendors. Sorts and distributes Cytology and Pathology reports. Dispatchers shall be responsible for the control of company assets. The dispatcher often has to research and resolve pickup problems. Evening dispatchers will do nightly closing and backup on the computerized dispatch program.**CORE FUNCTIONS** 1. Communicates with internal and external customers, couriers, hospital messengers and 3rd party vendors by radio, telephone and computer. Records and dispatches all requests for pick up and deliveries; locally and statewide. Enters all pick up and delivery information into computerized dispatch system, including test type, patient name and client information. Must be able to enter information accurately. Responsible for updating the dispatch system database and route information.2. Responds to questions and resolves service issues such as complaints, missed pick ups, missing supplies, late STAT pick ups, etc.3. Sorts and distributes test results, test update information, interoffice mail, and supplies. Orders courier supplies and maintains the courier room. Responsible for control of company assets (vehicle keys, radios, and mobile data devices)4. Collects and organizes information for special reports and projects. Prints and reconciles daily will call logs.**PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Requires extensive sitting with periodic standing and walking. No exposure to hazardous or significantly unpleasant conditions anticipated. Typically requires routine use of personal computer and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects, ability to communicate effectively through reading, writing, and speaking in person or on telephone. May require off-site travel.**MINIMUM QUALIFICATIONS*** Ability to communicate effectively through reading, writing, and speaking in person or on telephone.* Knowledge of and ability to operate a personal computer.**PREFERRED QUALIFICATIONS*** Additional related education and/or experience preferred.**EEO Statement:**EEO/Disabled/Veterans