Lab Client Service Representative - Core Laboratory - St. Vincent Medical Center

Mercy Home Health; Toledo (OH); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) plan

Medical coverage

Dental coverage

Vision coverage

HSA/FSA options

Life insurance

Mental health resources

Paid time off

Parental leave

FMLA leave

Disability insurance

Tuition assistance

Professional development

Job summary

Mercy Health is seeking a Lab Client Service Representative at St. Vincent Medical Center Medical Office Building 2 to support laboratory operations, greet patients, collect specimens, and register for tests.

You will perform order entry, result look-up, report generation, and handle inbound calls in a friendly, patient-focused manner. A High School Degree or GED is required; medical office experience is preferred.

Qualifications

• High School Degree or GED is required.
• Medical Administrative Assistant experience is preferred.
• Strong customer service and communication skills.
• Willingness to travel to off-site locations.

Responsibilities

• Greet patients and the community in a respectful manner.
• Collect specimens according to established procedures and ensure proper processing.
• Identify patients accurately and match the patient’s identity with the correct service.
• Perform data entry and processing of specimens as requested by test orders.
• Answer phones and support clerical duties as needed.
• Troubleshoot and resolve problems promptly.
• Other duties as assigned.

Skills

Customer service

Specimen collection

Data entry

Communication

Travel to off-site locations

Education

High School Degree or GED

Job description

About UsAs a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Mercy HealthAbout UsAs a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Lab Client Service Representative - St. Vincent Medical Center Medical Office Building 2

Job Summary

The Lab Client Service Representative supports overall laboratory operations by performing the duties of a receptionist, collection of blood and other specimens, and registration in a timely manner to maintain the department efficiently. Responsibilities will include order entry, result look-up, report generation, and answering internal/external calls in a friendly and helpful manner.

Essential Functions

• Provides excellent customer service skills by greeting patients and the community in a respectful manner
• Collects all specimens according to established procedures from patients and ensures that they are properly processed
• Identifying patients accurately and matching the patient’s identity with the correct service is critical for patient safety
• Responsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test orders
• Performs departmental-related clerical duties such as checking inventory, stock supplies, answer phones when needed
• Must possess the ability to troubleshoot and resolve problems promptly
• Other duties as assigned

Education

• High School Degree or GED

Experience

• Medical Administrative Assistant experience preferred, but not required

Skills & Abilities

• Ability to provide quality, error free work in a fast-pasted environment
• Engage with staff and patients in a professional manner
• Position requires travel to off-site locations

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affiative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]