Lab Client Service Technician - Richmond Health Source Shared Services - PRN

Bon Secours Mercy Health; Richmond (VA); On-site; USD 37,000 - 57,000; Full time

Benefits offered by this job

Competitive pay

Tuition assistance

Paid time off

401(k) with employer contributions

Job summary

Bon Secours Mercy Health in Richmond, VA is seeking a Lab Client Service Technician to provide expert lab testing support and clear communication to physicians and the community. The role focuses on accuracy, rapid response, and adherence to hospital policies while assisting in clinical and anatomic pathology workflows.

The position requires MLS or ASCP certification, multiple education pathways in medical laboratory science, and a few years of clinical lab experience.

Qualifications

• MLS or ASCP certification is required
• Three years of technical experience in a clinical laboratory setting is preferred
• Education options include AS or BS degrees or equivalent coursework in medical lab science

Responsibilities

• Provides rapid and accurate communication of laboratory testing and reporting in support of hospital policies and protocols
• Supports all aspects of the laboratory operations including clinical and anatomic pathology and laboratory ancillary services
• Identifies and reports errors that prevent timely and accurate release of patient results and develops corrective actions
• Responds to questions from providers regarding testing availability, specimen requirements, testing methodology, and esoteric testing
• Other duties as assigned

Skills

Professional demeanor

Attention to detail

Education

AS in Medical Lab Technology

BS in Medical Laboratory/Biology/Biomedical/Biochemistry

60 college hours with MLT program

40-50 week US military medical lab training

Job description

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Lab Client Service Technician - Richmond Health Source Shared Services

Job Summary

The Client Service Technician is responsible for delivering the highest level of customer service to the physicians and the community by using their expertise in laboratory testing to answer questions, solve problems, and provide information to support patient care. As the Client Service Technician, it is important to stay highly motivated and client-focused.

Essential Functions

• Provides rapid and accurate communication of laboratory testing and reporting in support of hospital policies and protocols
• Supports all aspects of the laboratory operations to include testing in both clinical and anatomic pathology as well as laboratory ancillary services
• Identifies and reports errors that prevent the timely and accurate release of patient results by analyzing the cause of the error and developing corrective actions
• Provides and develops responses to questions from providers regarding testing availability, specimen requirements, testing methodology, and esoteric testing
• Other duties as assigned

Education

• Must have one of the following:
  • Associates of Science in Medical Lab Technology
  • Bachelors of Science in Medical Laboratory, Biology, Biomedical, or Biochemistry
  • Completed 60 semester hours (including six hours of chemistry and six of biology) of academic credit from a college or university accredited by a recognized regional or national accreditation agency and have completed a Medical Lab Technician Program
  • Completed a 50-week U.S. military medical laboratory training course within the past ten years

Certifications

• Medical Lab Scientist (MLS) or ASCP Certification required

Experience

• Three years of technical experience in a clinical laboratory setting (preferred)

Skills & Abilities

• Ability to provide quality, error-free work in a fast-pasted environment
• Engage with staff and patients in a professional manner

Range

Minimum: $26.82

Maximum: $41.57

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affi… If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]