Associate Customer Success Manager

Samsung Electronics America; Chicago (IL); On-site; USD 75,000 - 100,000; Full time

Job summary

A leading technology company is seeking an Associate Customer Success Manager to support advertising efforts and manage campaign processes. The ideal candidate will possess strong communication skills and the ability to multitask in a sales environment. Responsibilities include managing RFP processes and collaborating with various departments. A background in digital advertising and proficiency in Excel and PowerPoint are essential. The role offers a salary range of $75,000 to $100,000 and opportunities for growth.

Qualifications

• 3-4 years’ experience in relevant fields, media planning or buying experience a plus.
• Familiarity with digital advertising and traditional advertising.

Responsibilities

• Support Customer Success and Sales team in executing advertiser’s campaign goals.
• Manage the internal RFP process while meeting timelines and goals.
• Work cross-functionally with various departments for campaign execution.
• Develop understanding of Samsung Ads products and sales offerings.
• Track proposals and analyze post-campaign delivery with management.
• Create processes for efficiencies with CSM leadership team.

Skills

Strong verbal and written communication skills

Ability to manage multiple stakeholders

Process-oriented

Strong organizational skills

Tools

Excel

PowerPoint

Job description

Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real‑time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.

Samsung’s unique first‑party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high‑quality audience targeting powered by three key components: first‑party audience data at scale, world‑class data science, and brand‑safe cross‑device ad inventory.

The Opportunity

Samsung Ads is looking for energetic individuals to help support our growing organization. This person should be a strong communicator with the ability to multitask. If you are detail‑oriented and thrive in a results‑based, sales environment then this could be the opportunity for you!

Will be responsible for building supporting materials for our advertisers and managing an internal process of the campaign life cycle. Candidates should have familiarity with digital advertising and its relationship with traditional advertising. Experience with Excel and PowerPoint are a must.

The Associate Customer Success Manager position will be based in Toronto, NY, Chicago, LA and will closely align with our sales service strategy.

3‑4 years’ experience; media planning or buying experience a plus.

Responsibilities

• Support Customer Success and Sales team in executing advertiser’s campaign goals (both pre and post-sale)
• Manage the internal RFP process while ensuring timelines and goals are met
• Work cross‑functionally with varying departments (Ad Operations, Inventory, Marketing, Finance, etc.) to facilitate campaign execution.
• Develop a deep understanding of Samsung Ads products and sales offerings.
• Work with dedicated Client Solutions Manager to track proposals, analyze post‑campaign delivery and billing.
• Create processes as needed to streamline efficiencies while working with the CSM leadership team.

Desired Characteristics

• Strong verbal and written communication skills.
• Ability to manage the needs of multiple stakeholders and adhere to timelines.
• Direct and frequent communicator.
• Process‑oriented with excellent organizational skills.
• Independent and driven to succeed.
• True team player: takes full accountability for assigned tasks and believes in the importance of adhering to and communicating deadlines.
• Possesses an eye for details and takes pride in the materials he/she creates, mindful that the quality of that work has real impact on the business.

The salary range for this role is expected to be between $75,000 and $100,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855‑557‑3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Equal Employment Opportunity Statement

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other
• Computers and Electronics Manufacturing