Hybrid Support Engineer for Databricks, SQL & RCA

Planet Group; Irving (TX); Hybrid; USD 62,000 - 76,000; Full time

Job summary

Planet Group is seeking a hands-on Support Engineer to act as a technical escalation lead across our enterprise application ecosystem in Irving, TX or Chicago, IL. This role goes beyond helpdesk; you will perform deep-dive RCA across logs, databases, cloud platforms, and codebase layers.

You will partner with Engineering, Product, and QA to troubleshoot incidents, optimize database performance, and improve system reliability, including ITSM workflows and release coordination.

Qualifications

• 3+ years of dedicated experience in Application Support, Production Support, or Software Engineering.
• Databricks Experience: Hands-on experience analyzing application logs, pipeline errors, and data issues within Databricks.
• Advanced SQL: Expertise troubleshooting complex database queries, schema relationships, data performance, and integrity issues.
• Code & API Proficiency: Ability to read and debug code in at least two languages (Java, C# / .NET, Python) and troubleshoot REST APIs / integrations.
• ITSM Standards: Solid working knowledge of ITIL/ITSM processes and ticket management (ServiceNow strongly preferred).
• Location & Work Authorization: Ability to work on-site in Irving, TX OR Chicago, IL 3 days per week (Tue-Thu) on a direct W2 basis without current or future sponsorship requirement.

Responsibilities

• L3 Technical Escalations & Incident Response: Lead root cause analysis (RCA) and deep technical troubleshooting for high-impact production incidents across cloud-based applications.
• Log Analysis & Platform Debugging: Utilize Databricks and cloud logging tools to inspect application logs, trace execution paths, and isolate system failures.
• Database & API Troubleshooting: Write complex SQL queries to diagnose database performance bottlenecks, resolve data integrity issues, and inspect REST/integration APIs.
• Codebase & Defect Identification: Analyze code written in at least two modern languages (Java, C# / .NET, Python) to pin-point software defects and collaborate directly with developers through release resolution.
• Process Improvement & Automation: Drive ITSM/ServiceNow incident workflows, enforce change management standards, and identify manual support tasks for process automation.

Skills

Databricks

Advanced SQL

Code & APIs

ITSM/ServiceNow

Log analysis

Tools

ServiceNow

Job description

Planet Group is seeking a hands-on Support Engineer to act as a technical escalation lead across our enterprise application ecosystem in Irving, TX or Chicago, IL. This role goes beyond helpdesk; you will perform deep-dive RCA across logs, databases, cloud platforms, and codebase layers.

You will partner with Engineering, Product, and QA to troubleshoot incidents, optimize database performance, and improve system reliability, including ITSM workflows and release coordination.