L3 SQL & Windows Application Support Engineer

Wipro Ltd.

Irving (TX)

On-site

USD 45,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited in Irving, Texas seeks an experienced Application Support Engineer with L2/L3 SQL expertise and Windows administration to support a critical backup tape and offline storage system. The role requires analytical thinking, independently troubleshooting issues, and quickly learning domain knowledge.

You will handle incidents, perform RCA, monitor health, and create documentation while ensuring SLAs are met.

Qualifications

Strong SQL experience (L2/L3) with complex queries.
Proficient Windows Server administration and troubleshooting.
Experience supporting enterprise applications in production.
Excellent analytical and problem-solving skills.

Responsibilities

Provide L2/L3 application support for a system managing backup tape cartridges and offline storage media.
Perform SQL-based troubleshooting, including writing and optimizing queries, analyzing data issues, and validating application data integrity.
Monitor application health, investigate incidents, and perform root cause analysis (RCA).
Support operations on Windows servers, including service monitoring, log analysis, scheduled jobs as and when required.
Create and maintain support documentation, SOPs, and knowledge base articles.
Ensure adherence to SLAs and support critical production incidents as required.