ADMINISTRATOR L3

Wipro; Irving (TX); On-site; USD 45,000 - 110,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited in Irving, Texas seeks an experienced Application Support Engineer with L2/L3 SQL expertise and Windows administration to support a critical backup tape and offline storage system. The role requires analytical thinking, independently troubleshooting issues, and quickly learning domain knowledge.

You will handle incidents, perform RCA, monitor health, and create documentation while ensuring SLAs are met.

Qualifications

• Strong SQL experience (L2/L3) with complex queries.
• Proficient Windows Server administration and troubleshooting.
• Experience supporting enterprise applications in production.
• Excellent analytical and problem-solving skills.

Responsibilities

• Provide L2/L3 application support for a system managing backup tape cartridges and offline storage media.
• Perform SQL-based troubleshooting, including writing and optimizing queries, analyzing data issues, and validating application data integrity.
• Monitor application health, investigate incidents, and perform root cause analysis (RCA).
• Support operations on Windows servers, including service monitoring, log analysis, scheduled jobs as and when required.
• Create and maintain support documentation, SOPs, and knowledge base articles.
• Ensure adherence to SLAs and support critical production incidents as required.

Skills

SQL (L2/L3)

Windows Administration

Independent troubleshooting

Tools

GIRA

AUTOSYS

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Summary

We are seeking an experienced Application Support Engineer with strong L2/L3-level SQL expertise and solid Windows Administration skills. The role involves supporting a critical application used for tracking and managing backup tape cartridges and removable hard drives detached from servers. The ideal candidate is analytical, self-driven, and capable of independently troubleshooting complex issues while quickly acquiring domain knowledge.

Key Responsibilities

• Provide L2/L3 application support for a system managing backup tape cartridges and offline storage media.
• Perform SQL-based troubleshooting, including writing and optimizing queries, analyzing data issues, and validating application data integrity.
• Monitor application health, investigate incidents, and perform root cause analysis (RCA).
• Support operations on Windows servers, including service monitoring, log analysis, scheduled jobs as and when required.
• Create and maintain support documentation, SOPs, and knowledge base articles.
• Ensure adherence to SLAs and support critical production incidents as required.

Required Skills & Qualifications

• Strong SQL experience (L2/L3):
• Writing complex SELECT queries, joins, subqueries, and views
• Performance troubleshooting and basic query optimization
• Data validation and analysis
• Good working knowledge of Windows Administration:
• Windows Server (services, scheduled tasks, event logs)
• File system permissions and basic system troubleshooting
• Experience supporting enterprise applications in a production environment.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple issues simultaneously.
• Excellent communication skills for interaction with cross-functional teams.

Nice to Have / Preferred Skills

• Experience supporting backup, storage, or asset-tracking systems
• Exposure to:
• Incident and change management tools (ServiceNow or similar)
• Batch jobs, schedulers, or background services
• GIRA and AUTOSYS
• Understanding of ITIL-based support processes

Mandatory Skills: Windows Server Admin.Experience: 3-5 Years.The expected compensation for this role ranges from $45,000 to $110,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.