L3 Application Support Specialist

MSC Mediterranean Shipping Company SA

Northern (KY)

Hybrid

USD 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

401(k)

401(k) matching

Health, Dental, Vision insurance

Employee discounts

Flexible spending account

Health savings account

Life insurance

Paid time off

Parental leave

Job summary

MSC Mediterranean Shipping Company invites applications for an IT Product Specialist / Level 3 Application Support to drive design, rollout, run and evolutions of OneVision Agency modules for global clients. You will perform business analysis and day‑to‑day application care, with UI testing as needed.

The role requires knowledge of SQL databases, Windows Server 2019+ and remote connection tools, with travel possible after onboarding. A strong customer‑service mindset and teamwork are essential.

Qualifications

Experience in client–server application architecture.
Knowledge of Windows Server 2019 and newer.
Ability to write SQL queries.
Proficiency in using SQL Server Management Studio.
Experience in software configuration and testing.
Understanding IT security concepts.
Customer service oriented.
Customer service experience: 1 year (Preferred)

Responsibilities

Deliver improvements, patches and new solutions for existing ERP system in coordination with other teams.
Manage the dependencies of the Product Backlog with other Products.
Active contributor in production releases, migrations and transitions.
Support Key Users in testing activities and provide guidance.
Post Go Live support with end users and Development/Support teams.
Develop a mutually respectful working relationship with staff for strong teamwork.
Provide timely, complete responses to customer questions in a constructive manner.
Follow maritime and logistics industry trends and project management practices.

Skills

Customer service

Problem solving

Communication

Team collaboration

Education

Recent college graduate (BA)

High School graduates with sufficient industry/field experience

Tools

SQL Server Management Studio

SQL queries

Windows Server 2019+

Remote Desktop

Remote administration tools

Job description

MSC Mediterranean Shipping Company continues to invest andlead the world container market with ships, an extensive container fleet,intermodal and dedicated staff for its customers. The Company’s evolution toits leading brand needs consistency to market, and therefore it is paramount tostandardise data, processes and management information.

Established in 1998, MSCTechnology provides development and technology support for the MSCtransportation divisions and is composed by highly accomplished technologyprofessionals. Today, with a team of 1000 plus, MSC Technology provides thebest, most interactive maritime software solutions available in the industry.With an emphasis on equal employment opportunities and a collaborative approachto growing our expertise and solving complex problems, we are a trustedstrategic partner with a great journey ahead of us.

L3 Application Support Specialist

Salary Range: 45,000.00 - 55,000.00 USD

Role & Key Responsibilities:

THE ROLE

Within this team, we are looking for an IT Product Specialist / Level 3 Application Support which mission is to recommend and facilitate the design, development, rollout, run and evolutions of OneVision Agency modules, to meet the company’s strategic objectives and business requirements as well as implementation, distribution and maintenance of Client-Server software applications. Candidate will be responsible for business analysis and day-to-day application care for our international clients. Some tasks may require testing user interface (not code testing).

This position requires basic knowledge of SQL databases or any other relational databases, working knowledge of Microsoft Windows operating systems (including servers 2019 and newer). Also, ability to use Microsoft Office Suite and Remote Connection tools (Remote Desktop, Remote Administrator, Remote Desktop Manager).

RESPONSIBILITIES

In cooperation with development, infrastructure, DBA and functional teams deliver improvements, patches and new solution for existing ERP system.
Manage the dependencies of the Product Backlog with other Products.
Be an active contributor in production release as well as for migration and transition.
Support the Key Users in testing activities, providing guidance and listening to their enquiries.
Post Go Live support, with end users and with Development/Support teams; problem solving with sense of urgency.
Develop a mutually respectful working relationship with all staff to ensure a strong Team effort in all activities.
Provide timely, complete and accurate responses to all Program Customers’ questions and inquiries in a positive and constructive manner.
Proactively follow the current trends in the maritime and logistic industry as well as in Project Management methodologies by reading related magazines and periodicals participating in related seminars as required.

LOCATION