L2 Platform Reliability & Incident Engineer

GR8 Tech group

United States

Remote

USD 90,000 - 130,000

Full time

7 days ago

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Benefits offered by this job

Sports

Medical

Mental health

Home office

Languages

Remote-first + coworking compensation

Job summary

GR8_TECH is seeking an experienced L2/Operations analyst to protect platform reliability for its B2B iGaming infrastructure. You will rapidly diagnose complex incidents, trace requests, and validate fixes with L3 engineering.

This role emphasizes clean debugging workflows, robust data verification, and collaboration across support and development teams. You will work in a remote-first environment with flexible hours and opportunities to mentor junior colleagues, improve runbooks, and optimize

Qualifications

3+ years in L2 technical support, systems analysis, or application operations in iGaming or high-load environments.
Strong log analysis and distributed tracing across microservices.
Hands-on API debugging with Postman or cURL and understanding of HTTP status codes.
Read-only SQL querying across relational databases to audit transactions.
Experience with Grafana/OpenSearch/Kibana for monitoring and tracing.
Familiarity with Jira/JSM workflows and SDLC processes.
Good written English and technical communication; Ukrainian or Russian language skills helpful.

Responsibilities

Lead end-to-end investigations of non-routine B2B platform incidents to reduce MTTR.
Trace distributed calls and isolate failures across microservice boundaries.
Inspect metrics and latency to distinguish systemic issues from misconfigurations.
Provide remediation guidance and reproduce- ready bug tickets for engineering.
Collaborate with QA and L3 teams to validate patches and fixes.
Build diagnostic runbooks and training materials for L1/L2 staff.