Platform Operations & Reliability Analyst (Remote)

Infinite Computer Solutions; Indiana; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Remote work

Benefits package: health, dental, 401k

Job summary

Thoriva, an Infinite Company, is seeking a Platform Operations Analyst to support the Education Platform availability. Acting as the first line of operational support, you will monitor health overnight and on weekends, triage alerts, trigger automated deployments, and escalate issues to higher-level teams as appropriate.

You will maintain incident records, follow runbooks, and ensure successful recovery while coordinating with cross-functional teams in a high-pressure, fast-paced environment.

Qualifications

• Associate’s degree in information technology, Computer Science, Information Systems, or a related technical field; or equivalent combination of education and experience.
• Working knowledge of Windows and Linux operating systems including services, processes, permissions, and connectivity.
• Foundational troubleshooting using alerts, logs, and job histories.
• Ability to follow documented operational procedures and troubleshooting guides.
• Excellent oral and written communication and interpersonal skills.
• Ability to document technical work clearly, communicate status and impact, and provide actionable handoffs to other support staff
• Strong attention to detail and ability to prioritize concurrent issues based on business impact
• Ability to learn new tools and procedures, remain methodical during incidents
• Availability to work rotating evening, overnight, weekend, and holiday schedule

Responsibilities

• Monitor enterprise applications, infrastructure, services, and scheduled processing jobs; triage alerts and identify potential service disruptions or missed processing deadlines
• Perform first-level troubleshooting using dashboards, job history, logs, and documented checks to establish symptoms, affected services, urgency, and business impact
• Execute approved runbooks, automation routines, and recovery procedures. Start or restart services and rerun jobs after confirming required checks, authorization, and documented stop conditions
• Validate recovery by checking service health and expected processing results. Identify incomplete or unsuccessful recovery, and upscale when further action is required outside of the approved procedure
• Create and maintain incident records with impact, actions taken, evidence, results, and follow-up items to enable clean hand-off to next-shift analysts without repeating work
• Escalate promptly according to incident severity, business impact, and documented thresholds. Follow the escalation path if the receiving team does not acknowledge
• Track open incidents through resolution or an acknowledged hand-off. Provide concise operational updates and support technical teams during service disruptions and major incidents
• Verify completion of critical business processes and overnight jobs, including required outputs and dependencies, and report failures or delays
• Perform routine operational tasks and support scheduled maintenance within approved procedures
• Manage multiple priorities simultaneously
• Prepare shift handoffs covering open incidents, processing status, upcoming deadlines, current issue owners, and required next actions
• Identify recurring issues, noisy alerts, and gaps in runbooks. Contribute corrections and improvement suggestions through an established review process

Skills

Attention to detail

Excellent communication

Incident response

Documentation

Prioritization

Learning new tools

Education

Associate’s degree (IT / CS / IS) or equivalent

Bachelor’s degree (IT/CS/Engineering)

Tools

Windows

Linux

Azure DevOps

Harness

Ansible

Dynatrace

Splunk

ServiceNow

Job description

Thoriva, an Infinite Company, is seeking a Platform Operations Analyst to support the Education Platform availability. Acting as the first line of operational support, you will monitor health overnight and on weekends, triage alerts, trigger automated deployments, and escalate issues to higher-level teams as appropriate.

You will maintain incident records, follow runbooks, and ensure successful recovery while coordinating with cross-functional teams in a high-pressure, fast-paced environment.