L2 NOC Engineer - Dark Fiber & OTDR Expert

Indigo; Denver (CO); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Indigo is seeking an L2 OSP NOC Engineer to provide second-line operational support for the MMI network. You will independently investigate and manage events across dark fiber, ILA, backbone infrastructure, and related environments, coordinating resources and escalating as needed.

In this role you will monitor performance, take ownership of incidents through restoration, and communicate impact to stakeholders.

Qualifications

• 2+ years in a NOC or telecommunications environment.
• Working knowledge of dark fiber, DWDM, ILA/amplifier sites, splice points, MMVs and broader fiber infrastructure.
• Hands-on OTDR testing and trace interpretation for fault isolation and troubleshooting.
• Experience using ticketing and incident management systems within an SLA-driven environment.
• Strong troubleshooting and problem-solving abilities under service-impacting events.
• Excellent communication and organizational skills; ability to manage priorities and stakeholders.
• Ability to work a rotating 24x7 schedule, including nights, weekends and holidays.

Responsibilities

• Monitor network events across backbone, dark fiber and lit service environments; respond to alarms and service-impacting events.
• Take ownership of incidents from detection through restoration or escalation; ensure timely resolution and clear documentation.
• Coordinate vendors, field technicians and internal teams to drive fault resolution and minimise service disruption.
• Provide incident updates, outage notifications and maintenance communications to stakeholders.
• Maintain accurate ticket records, perform effective shift handovers and contribute to post-incident reviews.

Skills

NOC experience

Fiber infra

OTDR expertise

Incident management

Analytical skills

Communication

Rotating schedule

Job description

Indigo is seeking an L2 OSP NOC Engineer to provide second-line operational support for the MMI network. You will independently investigate and manage events across dark fiber, ILA, backbone infrastructure, and related environments, coordinating resources and escalating as needed.

In this role you will monitor performance, take ownership of incidents through restoration, and communicate impact to stakeholders.