L2 L3 Application Support

LTM; Portsmouth (NH); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Comprehensive Medical Plan Covering

Short Term and Long-Term Disability

401(k) Plan with Company match

Life Insurance

Paid Vacation and Holidays

Paid Parental Leave

Job summary

LTIMindtree in Portsmouth, NH is seeking a Senior L2/L3 Application Support specialist to provide expert support for Guidewire Java based applications and ITSM tools in the insurance domain.

You will handle on-call weekend support, ensure ITIL-aligned incident/problem management, and collaborate with cross-functional teams to troubleshoot complex issues and optimize system performance.

Qualifications

• Senior specialist with 7 to 11 years of application support experience.
• Expert level support for Guidewire Java based applications.
• Experience with ITSM tools in the insurance domain.
• On-call weekend support experience and ITIL practice familiarity.

Responsibilities

• Provide advanced L2/L3 application support for enterprise Guidewire Java based applications.
• Utilize monitoring tools such as Splunk and Datadog to ensure optimal performance.
• Manage ITSM platforms including ServiceNow ITSM and Jira Service Desk for incident and problem management.
• Collaborate with cross functional teams to troubleshoot and resolve complex technical issues.
• Support continuous improvement by documenting knowledge base articles and updating support processes.
• Lead incident and problem management activities and understand Guidewire architecture for faster troubleshooting.
• Participate in on-call rotations including after hours and weekend support.
• Mentor junior engineers to enhance team capabilities and knowledge sharing.

Skills

Analytical skills

Communication skills

Incident Management

Problem Management

Guidewire architecture understanding

On-call support

Tools

Splunk

Datadog

ServiceNow ITSM

Jira Service Desk

Active MQ

Job description

• Seeking a Senior Specialist with 7 to 11 years of experience in Application Support to provide expert level support for Guidewire Java based applications and ITSM tools in the insurance domain including on call weekend support

Role Description

Job Title: L2 L3 Application Support

Work Location: Portsmouth, NH (Hybrid)

Role Summary

• Seeking a Senior Specialist with 7 to 11 years of experience in Application Support to provide expert level support for Guidewire Java based applications and ITSM tools in the insurance domain including on call weekend support

Job Description

• Provide advanced L2 L3 application support for enterprise Guidewire Java based applications
• Utilize monitoring tools such as Splunk and Data Dog to ensure optimal application performance
• Manage and maintain ITSM platforms including ServiceNow ITSM and Jira Service Desk for efficient incident and problem management
• Collaborate with cross functional teams to troubleshoot and resolve complex technical issues
• Support continuous improvement initiatives by documenting knowledge base articles and updating support processes
• Leverage skills in Incident Management Problem Management and Active MQ for enhanced support
• Ensure adherence to ITIL best practices and organizational policies during support activities
• Participate in on call rotations including providing after hours and weekend support to ensure uninterrupted service
• Demonstrate strong analytical skills and a proactive willingness to understand Guidewire architecture and integrations for faster troubleshooting
• Maintain very good communication skills to effectively interact with stakeholders

Roles And Responsibilities

• Take ownership of incidents and service requests logged in Jira Service Desk and ServiceNow ITSM ensuring timely and effective resolution
• Troubleshoot and resolve complex issues related to Guidewire Java applications and middleware
• Lead root cause analysis and implement preventive measures to reduce recurring incidents
• Coordinate with development QA and infrastructure teams for seamless application support and deployments
• Monitor and tune application performance to maintain optimal operation
• Manage application deployments configuration changes and upgrades
• Mentor junior support engineers to enhance team capabilities and knowledge sharing
• Drive continuous improvement by identifying trends and recommending process enhancements
• Provide on call support during weekends to maintain high availability and reliability
• Apply strong analytical skills and proactively understand Guidewire application architecture and integrations to improve troubleshooting efficiency

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.