L2 Hardware Support Technician - Imaging & Asset Mgmt (Onsite)

Apptad Inc; Sunnyvale (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Apptad Inc. in Sunnyvale, CA is seeking a Hardware Support Technician (L2) to build, image, configure Mac and Windows devices and prepare them for end users.

The role also covers inventory management of laptops, desktops, monitors and accessories, plus deployment and recovery workflows and basic asset management.

Candidates should have strong hardware knowledge, OS provisioning skills, and the ability to follow documented procedures in a fast-paced IT environment.

Qualifications

• Experience with Windows and macOS imaging and provisioning.
• Experience with hardware asset management and inventory.
• Ability to follow standard build procedures and checklists.
• Strong attention to detail and documentation.

Responsibilities

• Build, image, configure, and provision Windows PCs and Macs.
• Install OS, drivers, security tools, and updates.
• Perform hardware troubleshooting and asset tracking.
• Coordinate deployment and recovery of devices for new hires and leavers.
• Maintain accurate asset records and support inventory counts.

Skills

Windows

macOS

PC hardware

IT asset management

Device deployment

Documentation & procedures

Communication skills

Attention to detail

Education

Technical education

Certifications

Job description

Apptad Inc. in Sunnyvale, CA is seeking a Hardware Support Technician (L2) to build, image, configure Mac and Windows devices and prepare them for end users.

The role also covers inventory management of laptops, desktops, monitors and accessories, plus deployment and recovery workflows and basic asset management.

Candidates should have strong hardware knowledge, OS provisioning skills, and the ability to follow documented procedures in a fast-paced IT environment.