Hardware Support Technician

Apptad Inc; Sunnyvale (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Apptad Inc. in Sunnyvale, CA is seeking a Hardware Support Technician (L2) to build, image, configure Mac and Windows devices and prepare them for end users.

The role also covers inventory management of laptops, desktops, monitors and accessories, plus deployment and recovery workflows and basic asset management.

Candidates should have strong hardware knowledge, OS provisioning skills, and the ability to follow documented procedures in a fast-paced IT environment.

Qualifications

• Experience with Windows and macOS imaging and provisioning.
• Experience with hardware asset management and inventory.
• Ability to follow standard build procedures and checklists.
• Strong attention to detail and documentation.

Responsibilities

• Build, image, configure, and provision Windows PCs and Macs.
• Install OS, drivers, security tools, and updates.
• Perform hardware troubleshooting and asset tracking.
• Coordinate deployment and recovery of devices for new hires and leavers.
• Maintain accurate asset records and support inventory counts.

Skills

Windows

macOS

PC hardware

IT asset management

Device deployment

Documentation & procedures

Communication skills

Attention to detail

Education

Technical education

Certifications

Job description

Job Role: Hardware Support Technician

Location: Sunnyvale, CA (Onsite)

Job Summary

The Hardware Support Technician . L2 is responsible for building, imaging, configuring, and preparing Mac and Windows devices for end users. The role also supports hardware and accessories inventory management, laptop deployment and recovery, and basic hardware asset management activities.

Key Responsibilities

PC and Mac Build & Imaging

• Build, image, configure, and provision Windows PCs and Apple Mac devices.
• Install required operating systems, applications, drivers, security tools, and updates.
• Perform post-build validation to ensure devices are fully functional and deployment-ready.
• Prepare devices for new hires, replacements, refreshes, and rehires.
• Troubleshoot common imaging and provisioning issues and elevate complex problems when required.
• Follow standard build procedures and quality-control checklists.

Hardware Support

• Perform basic troubleshooting for laptops, desktops, monitors, docking stations, and peripherals.
• Test and validate devices before deployment or return to inventory.
• Support hardware replacement and device refresh activities.
• Coordinate and deliver laptops and required accessories to new employees and existing users.
• Recover laptops and accessories from employees leaving the organization and process them for return, reuse, or retirement.

Hardware Asset & Inventory Management

• Manage inventory of laptops, desktops, monitors, docking stations, chargers, and other IT accessories.
• Receive, tag, track, and update hardware assets in the asset management system.
• Maintain accurate device status, location, assignment, and inventory records.
• Support inventory counts, stock reconciliation, device returns, redeployment, and retirement activities.
• Ensure returned equipment is properly recorded, inspected, and routed for reuse, repair, or disposal.

Required Skills

• Good knowledge of Windows, macOS, PC hardware, and peripherals.
• Familiarity with device imaging, provisioning, and software installation.
• Hardware troubleshooting and IT asset management knowledge.
• Ability to manage device inventory and coordinate laptop deployment and recovery activities.
• Good attention to detail and ability to follow documented procedures.
• Strong organizational and communication skills.

Experience

• 2 4 years of experience in desktop support, hardware support, device deployment, hardware asset management, or related IT operations.
• Relevant technical education, certifications, and hands-on experience are preferred.