Hardware Support Technician

Noblesoft Technologies Inc.; California (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Noblesoft Technologies Inc. is seeking a Hardware Support Technician (L2) for an onsite role in Sunnyvale, CA. You will build, image, configure Windows PCs and Macs, install OSes and software, and manage hardware assets and deployment cycles.

The role requires hands-on experience with imaging, asset management, and hardware troubleshooting, with strong attention to detail and solid communication skills. Onsite collaboration with IT teams is essential.

Qualifications

• Experience with Windows and macOS on PCs and Macs.
• Familiarity with imaging, provisioning, and software installation.
• Knowledge of IT asset management and hardware troubleshooting.
• Ability to manage device inventory and coordinate deployment/recovery.
• Attention to detail and ability to follow documented procedures.
• Strong organizational and communication skills.

Responsibilities

• Build, image, configure Windows PCs and Apple Mac devices.
• Install operating systems, applications, drivers, security tools and updates.
• Perform post-build validation and deployment readiness checks.
• Prepare devices for hires, replacements, refreshes, and rehires.
• Troubleshoot imaging issues and escalate complex problems.
• Follow standard build procedures and QA checklists.
• Manage inventory and coordinate laptop deployment and recovery.
• Recover and redeploy or retire devices as needed.

Skills

Windows proficiency

macOS proficiency

PC hardware knowledge

Imaging & provisioning

IT asset management

Documentation & procedures

Education

Relevant technical education or certifications

Tools

Asset management software

Device imaging tools

Job description

Job Role: Hardware Support Technician

Location: Sunnyvale, CA (Onsite)

Job Summary

The Hardware Support Technician . L2 is responsible for building, imaging, configuring, and preparing Mac and Windows devices for end users. The role also supports hardware and accessories inventory management, laptop deployment and recovery, and basic hardware asset management activities.

Key Responsibilities

PC and Mac Build & Imaging

• Build, image, configure, and provision Windows PCs and Apple Mac devices.
• Install required operating systems, applications, drivers, security tools, and updates.
• Perform post-build validation to ensure devices are fully functional and deployment-ready.
• Prepare devices for new hires, replacements, refreshes, and rehires.
• Troubleshoot common imaging and provisioning issues and elevate complex problems when required.
• Follow standard build procedures and quality-control checklists.

Hardware Support

• Perform basic troubleshooting for laptops, desktops, monitors, docking stations, and peripherals.
• Test and validate devices before deployment or return to inventory.
• Support hardware replacement and device refresh activities.
• Coordinate and deliver laptops and required accessories to new employees and existing users.
• Recover laptops and accessories from employees leaving the organization and process them for return, reuse, or retirement.

Hardware Asset & Inventory Management

• Manage inventory of laptops, desktops, monitors, docking stations, chargers, and other IT accessories.
• Receive, tag, track, and update hardware assets in the asset management system.
• Maintain accurate device status, location, assignment, and inventory records.
• Support inventory counts, stock reconciliation, device returns, redeployment, and retirement activities.
• Ensure returned equipment is properly recorded, inspected, and routed for reuse, repair, or disposal.

Required Skills

• Good knowledge of Windows, macOS, PC hardware, and peripherals.
• Familiarity with device imaging, provisioning, and software installation.
• Hardware troubleshooting and IT asset management knowledge.
• Ability to manage device inventory and coordinate laptop deployment and recovery activities.
• Good attention to detail and ability to follow documented procedures.
• Strong organizational and communication skills.

Experience

• 2 4 years of experience in desktop support, hardware support, device deployment, hardware asset management, or related IT operations.
• Relevant technical education, certifications, and hands-on experience are preferred.