L2 Desktop Support Engineer — Night Shift, On-Site
Tata Consultancy Services Limited
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Benefits offered by this job
Job summary
Tata Consultancy Services Limited in Cincinnati, OH seeks an L2 IT Support Engineer to diagnose, resolve, and document incidents across desktop hardware and software. This on-site role requires excellent communication and the ability to work under pressure during critical incidents.
You will use ServiceNow for ticketing, coordinate with Product and Engineering teams, install devices, and provide on-site support in data centers.
Qualifications
- Experience providing L2 IT support for desktop hardware and software incidents.
- Ability to research, diagnose, and resolve complex technical issues under pressure.
- Excellent verbal and written communication for customer-facing support.
Responsibilities
- Provide on-site technical support across multiple sites and data centers.
- Install desktops, laptops, printers, scanners and related software.
- Troubleshoot OS and LAN/WAN connections and update incident records in ServiceNow.
- Coordinate hardware repairs and problem-management with vendors and teams.
Skills
Education
Tools
Job description
Tata Consultancy Services Limited in Cincinnati, OH seeks an L2 IT Support Engineer to diagnose, resolve, and document incidents across desktop hardware and software. This on-site role requires excellent communication and the ability to work under pressure during critical incidents.
You will use ServiceNow for ticketing, coordinate with Product and Engineering teams, install devices, and provide on-site support in data centers.
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