L2 Application & Database Support Analyst

Socket.dev; Allen (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare Coverage

Dental Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Life Insurance

Disability Insurance

8 Paid Holidays a Year

Job summary

Vital Services is seeking an experienced Application / Software Support Technician to join our IT team. You will provide software support to internal users and customers, diagnosing issues, documenting solutions, and training on business applications.

You will investigate deep-level application and database failures across SaaS platforms and client apps, using SQL queries and configuration skills to unblock users and maintain platform integrity.

Qualifications

• 3+ years of experience in Application Support, Technical Systems Analyst, or L2/L3 IT Support in data-intensive environments.
• Practical SQL querying experience (selects, joins, filters) to identify data anomalies.
• Experience with cloud data sources and relational databases (Azure SQL, Cosmos DB, or similar).

Responsibilities

• Investigate and resolve deep-level application errors and data discrepancies escalated from L1/Frontline support.
• Write and execute SQL queries to trace transactions and pull data extractions across databases.
• Configure and provision complex software systems and user access rules per client needs.
• Conduct regression testing on hotfixes and configurations to ensure target performance before production release.
• Document bug-resolution patterns and configuration steps in the Confluence knowledge base.

Skills

3+ years IT Support

SQL querying

MS Excel

Power BI

Azure SQL

Cosmos DB

Troubleshooting

Education

Bachelor's degree or equivalent in a quantitative field

Tools

Jira

Confluence

Power BI

Job description

Vital Services is seeking an experienced Application / Software Support Technician to join our IT team. You will provide software support to internal users and customers, diagnosing issues, documenting solutions, and training on business applications.

You will investigate deep-level application and database failures across SaaS platforms and client apps, using SQL queries and configuration skills to unblock users and maintain platform integrity.