Impactful L2 Application Support Analyst

RXinsider LTD.; Hamilton, Northern (NJ, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

RevSpring, located in Hamilton, NJ, is seeking an Application Support Analyst to provide 2nd level technical support for client issues and to investigate root causes using logs and SQL queries. The role involves monitoring alert dashboards and collaborating with cross-functional teams to resolve problems efficiently.

The ideal candidate should have a Bachelor of Science in a technical field, knowledge of MySQL, and strong analytical, communication, and customer service skills.

Qualifications

• Ability to write SQL queries for data investigation and issue reproduction.
• Experience with log analysis and search tools such as Splunk.
• Familiarity with AWS and cloud-related incident response is a plus.
• Customer-focused mindset with strong service orientation and communication skills.
• Excellent analytical and troubleshooting abilities with attention to detail.

Responsibilities

• Provide 2nd level technical support and troubleshooting for client issues.
• Review logs, database records, and program logic to identify root causes.
• Monitor alert dashboards and escalate or address issues as needed.
• Document processes and suggest improvements to enhance service delivery.

Skills

SQL queries

Splunk

AWS

Customer service

Analytical troubleshooting

Communication skills

Education

Bachelor of Science in a technical field

Tools

MySQL

Job description

RevSpring, located in Hamilton, NJ, is seeking an Application Support Analyst to provide 2nd level technical support for client issues and to investigate root causes using logs and SQL queries. The role involves monitoring alert dashboards and collaborating with cross-functional teams to resolve problems efficiently.

The ideal candidate should have a Bachelor of Science in a technical field, knowledge of MySQL, and strong analytical, communication, and customer service skills.