Application Support - Java

TechDigital Group; Alpharetta (GA); In loco; USD 75.000 - 95.000; Tempo pieno

Descrizione del lavoro

A technology services provider is seeking a proactive Java L2 Support specialist to assist with banking application support. Your role will involve troubleshooting complex technical issues, ensuring smooth application operations, and collaborating with various teams. Key responsibilities include monitoring system performance, managing client escalations, and ensuring compliance with ITIL processes. Ideal candidates should have strong skills in Java, SQL, PL/SQL, and Unix to succeed in this role.

Competenze

• Proactive and dedicated in providing technical support.
• Experience in banking application support is essential.

Mansioni

• Provide expert-level troubleshooting and resolution for complex technical issues.
• Monitor system performance and identify potential issues.
• Collaborate with teams for issue resolution.

Conoscenze

Java

SQL

PL/SQL

Unix

Descrizione del lavoro

Overview

Java L2 Support (Banking application support experience)

Technical skills: Java, SQL, PL/SQL, and Unix are required

Job Description:

We are seeking a proactive, dedicated & technically skilled resource to join our team and provide technical assistance for our applications and systems. The ideal candidate will be responsible for taking lead of the applications, ensuring smooth operations, resolving issues, guiding team technically and maintaining high levels of customer satisfaction.

Key Responsibilities

• Provide expert-level troubleshooting and resolution for complex technical issues.
• Provide Level 1/Level 2 support for applications and systems.
• Monitor system performance and proactively identify potential issues.
• Respond and resolve incident tickets/change requests/service requests within defined SLAs.
• Perform root cause analysis and implement preventive measures.
• Collaborate with development and infrastructure teams for issue resolution.
• Create, maintain and update knowledge base for known issues and support documentation.
• Participate in on-call rotation and provide after-hours support as needed.
• Participate in client meetings and status reviews.
• Ensure compliance with ITIL processes (Incident, Problem, Change Management).
• Support in application deployment activities, patching and upgrades.
• Identify the improvement areas/manual activities & work on process improvements/automation.
• Communicate effectively & provide timely updates to stakeholders and end-users.
• Manage client escalations and have effective communication with client in calls as required