L1 Support Engineer (Spanish) for Canvas LMS

Instructure, Inc.; United States; Hybrid; USD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Professional development

Zusammenfassung

Instructure is seeking a Technical Support specialist to assist Canvas end-users, admins, and corporate users. You will troubleshoot issues, guide users on product usage, and coordinate with Tier 2 for escalations.

The role emphasizes reading and writing in Spanish, strong analytical skills, and the ability to work independently in a fast-paced, agile setting. Remote/hybrid options may apply based on location and role.

Qualifikationen

• Ability to read, write and speak fluently in Spanish.
• Strong technical, troubleshooting, and analytical skills.
• Proven ability to function in a self-directed environment.
• Ability to excel in a fast-paced, agile environment with strong problem-solving skills.
• Ability to communicate positively and professionally with clients.

Aufgaben

• Handle tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and students.
• Validate and clarify reported issues; answer how-to questions.
• Fix end-user issues solvable through the Canvas UI; replicate and describe bugs.
• Keep thorough records in the ticketing system; escalate to L2 when needed.
• Create documentation of Support processes when assigned.

Kenntnisse

Fluent Spanish

Technical troubleshooting

Self-directed

Fast-paced environment

Strong communication

Jobbeschreibung

Instructure is seeking a Technical Support specialist to assist Canvas end-users, admins, and corporate users. You will troubleshoot issues, guide users on product usage, and coordinate with Tier 2 for escalations.

The role emphasizes reading and writing in Spanish, strong analytical skills, and the ability to work independently in a fast-paced, agile setting. Remote/hybrid options may apply based on location and role.