Canvas L1 Support Engineer - Portuguese Speaker

Instructure, Inc.; United States; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning and development resources

Technology and tools provided

Employee recognition program

Job summary

Instructure, Inc. is seeking a Technical Support specialist to assist Canvas end users, including admins, faculty and corporate users. You will troubleshoot via phone, web-based tools and email, guide users on product use, and escalate complex issues to Tier 2.

You will document steps clearly, maintain records in the ticketing system, and stay friendly and proactive in a fast-paced environment. Fluency in Portuguese is required.

Qualifications

• Fluent in Portuguese (reading, writing and speaking).
• Strong technical and analytical skills.
• Ability to work in a fast-paced, agile environment.
• Excellent written and verbal communication.
• Self-directed and proactive.

Responsibilities

• Handle tickets via web-based system, phone, or live chat.
• Validate and clarify the issue reported.
• Answer how-to questions.
• Fix end-user issues solvable through the Canvas UI.
• Replicate, troubleshoot, and describe simple bugs.
• Keep thorough records in the ticketing system.
• Escalate tickets not resolvable at L1 to L2 Support.
• Create documentation of Support processes when assigned.
• Perform other duties as assigned by supervisor.
• Other duties as assigned by the supervisor (such as locating Waldo or Carmen Sandiego).

Skills

Portuguese fluency

Technical troubleshooting

Analytical thinking

Communication skills

Self-directed work style

Job description

Instructure, Inc. is seeking a Technical Support specialist to assist Canvas end users, including admins, faculty and corporate users. You will troubleshoot via phone, web-based tools and email, guide users on product use, and escalate complex issues to Tier 2.

You will document steps clearly, maintain records in the ticketing system, and stay friendly and proactive in a fast-paced environment. Fluency in Portuguese is required.