Remote Bilingual L1 Support Engineer (Spanish)

Bazeta; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Instructure in the United States is seeking a Senior L1 Support Engineer for the Canvas LMS. The role provides technical assistance to end-users, admins, and corporate users via phone, web, and email.

You will validate issues, answer how-to questions, and reproduce bugs in the Canvas UI, keeping clear records in the ticketing system and escalating to L2 when needed. You must be fluent in English and Spanish, have strong troubleshooting and communication skills, thrive in a fast-paced Agile

Qualifications

• Fluent in English and Spanish.
• Strong technical troubleshooting and analytical skills.
• Ability to work in a fast-paced, agile environment with proactive communication.

Responsibilities

• Handle tickets via web, phone, or live chat from admins, faculty, staff and end-users.
• Validate issues, provide how-to guidance, and fix end-user problems visible in Canvas UI.
• Replicate, troubleshoot, and describe simple bugs; escalate unresolved issues to L2.
• Maintain thorough records in the ticketing system and create support process documentation.

Skills

Bilingual English/Spanish

Customer support

Troubleshooting

Ticketing system

Documentation

Job description

Instructure in the United States is seeking a Senior L1 Support Engineer for the Canvas LMS. The role provides technical assistance to end-users, admins, and corporate users via phone, web, and email.

You will validate issues, answer how-to questions, and reproduce bugs in the Canvas UI, keeping clear records in the ticketing system and escalating to L2 when needed. You must be fluent in English and Spanish, have strong troubleshooting and communication skills, thrive in a fast-paced Agile