Bilingual L1 Support Engineer (Spanish/English)

Instructure, Inc.; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Ownership program (stock)

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning and development resources

Recognition program

Inclusive culture

Job summary

Instructure, Inc. is seeking a Technical Support specialist to assist Canvas end-users, administrators, and corporate users. You will troubleshoot via phone, web tools, and email, document resolutions, and escalate to Tier 2 when needed.

Fluent English and Spanish are required. You will work in a fast-paced, agile environment, provide clear user guidance, and maintain friendly, proactive communication. The role offers ownership programs and flexible work options to support growth and balance.

Qualifications

• Fluent read/write/speak in English and Spanish.
• Strong technical troubleshooting and analytical abilities.
• Capable of functioning in a fast-paced, agile team.

Responsibilities

• Handle end-user tickets via web, phone, or chat and document actions.
• Escalate unresolved issues to L2 Support and follow through.
• Provide product guidance and best practices for Canvas usage.

Skills

Bilingual English/Spanish

Strong troubleshooting and analytical

Fast-paced agile environment

Job description

Instructure, Inc. is seeking a Technical Support specialist to assist Canvas end-users, administrators, and corporate users. You will troubleshoot via phone, web tools, and email, document resolutions, and escalate to Tier 2 when needed.

Fluent English and Spanish are required. You will work in a fast-paced, agile environment, provide clear user guidance, and maintain friendly, proactive communication. The role offers ownership programs and flexible work options to support growth and balance.