Bilingual L1 Support Engineer — Spanish/English (Remote)

Jobicy; United States; Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Learning and development resources

Advanced tools and technology

Job summary

Instructure is seeking a Technical Support specialist to assist Canvas end-users, including admins, faculty, staff, and students. You will troubleshoot, guide users through product use, and escalate issues as needed, while maintaining accurate records of all actions.

The role requires fluency in English and Spanish, strong analytical and communication skills, and the ability to thrive in a fast-paced, agile environment. A flexible work culture supports remote, hybrid, and in-office arrangements.

Qualifications

• Fluent English and Spanish required.
• Strong technical, troubleshooting, and analytical skills.
• Ability to work in a fast-paced, agile environment.
• Excellent written and verbal communication skills.
• Customer-focused and solution-oriented mindset.

Responsibilities

• Handle tickets via web, phone, or chat from admins, faculty, staff, and students.
• Validate issues, provide how-to guidance, and resolve user problems.
• Replicate, troubleshoot, and document bugs or issues.
• Escalate unresolved tickets to L2 Support and maintain clear ticket records.
• Create documentation of support processes when assigned.
• Maintain timely updates and professional interactions with users.

Skills

Fluent English

Fluent Spanish

Strong troubleshooting

Self-directed

Strong communication

Adaptive to change

Customer-focused

Team collaboration

Job description

Instructure is seeking a Technical Support specialist to assist Canvas end-users, including admins, faculty, staff, and students. You will troubleshoot, guide users through product use, and escalate issues as needed, while maintaining accurate records of all actions.

The role requires fluency in English and Spanish, strong analytical and communication skills, and the ability to thrive in a fast-paced, agile environment. A flexible work culture supports remote, hybrid, and in-office arrangements.