L1 Support Agent — Solar Tech Helpdesk & Growth

Solo LLC; Lehi (UT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

HSA with company match

Medical, Dental, and Vision insurance

Short and Long Term Disability

401K with company match

Onsite Snacks and Drinks

Biweekly Pay

Growth opportunities

Job summary

SOLO in Lehi, Utah is seeking an L1 Support Agent to listen, document, and resolve customer inquiries quickly across calls, emails, and live chat. You will work with L2 to escalate when needed and aim for clear communication and first-contact satisfaction.

You’ll stay current on SOLO products, educate customers on solutions, and maintain professional interactions while building strong relationships with teammates. The role offers competitive hourly pay, benefits, and growth from within.

Qualifications

• 1+ years experience in Customer Support, taking calls and writing emails.
• Excellent verbal and written communication skills.
• Exceptional customer service and interpersonal skills.
• Basic problem solving and analytical skills.
• Have the confidence to ask questions and accept help from others.
• Receive criticism and feedback from others respectfully and entertain the provided feedback to further improve and find success in any/all aspects pertaining to the job.
• Acquire the courage to stand up to or speak openly with authority and management.
• Ability to diagnose and troubleshoot basic problems and delegate as needed.
• Basic computer skills and the ability to comprehend new platforms and applications.
• Possess a base level of creativity to prevent the misuse of the platform and prevent attackers from compromising proprietary information.

Responsibilities

• Listen to and understand the customer, and effectively communicate solutions while maintaining a level of professionalism aligned with the company standards.
• Stay up to date with new features, products, partnerships, and educate our customers on the improvements Solo is striving for to enhance their experience.
• Develop strong relationships with team members, within and without the department to increase collaboration and present a united front.
• Document all interactions had with customers to develop strong internal reporting, necessary for improving the support provided.

Skills

Customer service

Communication skills

Problem solving

Interpersonal skills

Documentation

Attention to detail

Critical thinking

Team collaboration

Question asking

Adaptability

Job description

SOLO in Lehi, Utah is seeking an L1 Support Agent to listen, document, and resolve customer inquiries quickly across calls, emails, and live chat. You will work with L2 to escalate when needed and aim for clear communication and first-contact satisfaction.

You’ll stay current on SOLO products, educate customers on solutions, and maintain professional interactions while building strong relationships with teammates. The role offers competitive hourly pay, benefits, and growth from within.