L1 Production Support - Junior - SQL-1

Tech Tammina; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading tech consulting firm located in Plano, TX is seeking a Junior L1 Production Support professional. Ideal candidates will have a B.E./B.Tech./MCA from a recognized university and 1-4 years of IT experience. Responsibilities include onboarding clients to the firm's e-commerce platforms, client communication, and problem resolution. This position offers a contract for 6 months, focusing on providing a premium client experience. Strong knowledge of UNIX is crucial.

Qualifications

• Hands-on experience in UNIX with knowledge of L1 Support roles & responsibilities.
• 1-4 years of IT experience.

Responsibilities

• Onboard new clients to AML's e-commerce platform.
• Be the first point of contact for AML's FX e-commerce platform.
• Configure pricing schedules for clients.

Skills

UNIX

IT support

Client communication

Education

B.E./B.Tech./MCA from a recognized university

Job description

L1 Production Support - Junior - SQL-1 (SS)

Location: Plano, TX

Duration: 6 Months

Mode of Hire: W2 Contract

Description

• On-boarding new clients and new / additional users to AML's e-commerce platforms – both internal and external.
• Seeking requisite trading approval to onboard new clients
• Bringing on clients across multiple vendor channels as well as our own proprietary trading GUI plus setting up eFX options clients
• Being the 1st point of contact for users of AML's FX e-commerce platform. Expected to have comprehensive knowledge of platform in order to provide a premium client experience. Problem investigation and resolution
• Extensive liaison with electronic and voice FICC sales teams
• Configuration of pricing schedules for clients

Qualifications

• B.E./B.Tech./MCA from a recognized university
• Hands‑on experience in UNIX with knowledge on L1 Support roles & responsibilities
• 1-4 years of IT experience

Additional Information

All your information will be kept confidential according to EEO guidelines.