L1 Deskside Support Engineer

Teceze; Medina (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Emerson is seeking an L1 Deskside support professional to provide first-level technical support for the Houston location. You will troubleshoot user issues, monitor incidents and service requests, and perform basic hardware, software, and network troubleshooting.

Respond to tickets, escalate complex problems to appropriate support teams, and maintain accurate documentation following IT support processes. Strong communication and the ability to work independently are essential for success in this

Qualifications

• Experience in L1/Desktop Support or Service Desk support
• Good knowledge of Windows, hardware, software, and basic networking
• Strong troubleshooting and communication skills
• Ability to work independently and manage support tickets effectively

Responsibilities

• Provide L1 technical support and troubleshoot user issues
• Monitor and resolve incidents and service requests
• Perform basic hardware, software, and network troubleshooting
• Escalate complex issues to the appropriate support teams
• Maintain proper documentation and follow IT support processes

Skills

L1 Desktop Support

Windows knowledge

Troubleshooting

Ticket management

Job description

Job Summary

• We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location.
• Key Responsibilities:
• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Required Skills:

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.