Help Desk Support Engineer

Teceze; Medina (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Teceze is seeking an L1 Deskside support professional to provide first-level technical support at the Emerson Houston location. You will troubleshoot user issues, monitor incidents, and escalate complex problems to specialized teams while maintaining thorough documentation and following IT support processes.

The role requires solid knowledge of Windows, hardware, software, and basic networking, plus strong troubleshooting and communication skills and the ability to work independently with

Qualifications

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.

Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Skills

L1/Desktop Support

Service Desk

Windows OS

Hardware

Networking

Troubleshooting

Communication

Ticketing

Independent work

Job description

We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location.

Key Responsibilities:

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Required Skills:

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.