Deskside Support Engineer

Teceze; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Teceze in Houston, TX is seeking a Technical Desktop Engineer to provide frontline IT support to end users. You will diagnose hardware, software, and network issues while delivering responsive customer service.

You will handle Level 1–2 support, manage user accounts, assist with Windows and Office 365 problems, and document incidents to help prevent recurrence. A good communicator with basic networking knowledge will fit well.

Qualifications

• Experience in Help Desk or Technical Support.
• Proficient with Windows OS and Microsoft Office.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience with Active Directory and user management.
• Familiar with ticketing tools such as ServiceNow or Jira.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot desktop, laptop, printer, and software issues.
• Resolve Windows and Office 365-related problems.
• Manage user accounts, password resets, and access requests.
• Log, track, and update tickets in the ticketing system.
• Escalate complex issues to the appropriate teams.
• Support hardware installations, upgrades, and replacements.
• Maintain documentation of incidents and resolutions.

Skills

Help Desk Experience

Windows & Office

Networking Basics

Active Directory

Ticketing Tools

Troubleshooting & Communication

Tools

ServiceNow

Jira

Job description

We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end users


• Troubleshoot desktop, laptop, printer, and software issues


• Resolve Windows and Office 365-related problems


• Manage user accounts, password resets, and access requests


• Log, track, and update tickets in the ticketing system


• Escalate complex issues to the appropriate teams


• Support hardware installations, upgrades, and replacements


• Maintain documentation of incidents and resolutions

Required Skills:

• Experience in Help Desk or Technical Support


• Knowledge of Windows operating systems and Microsoft Office


• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)


• Experience with Active Directory and user account management


• Familiarity with ticketing tools such as ServiceNow or Jira


• Good troubleshooting and communication skills