L&D Program Ops Leader: AI-Driven Delivery & Growth

Referment; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Referment is seeking a Learning and Development Program Operations Manager to lead a team of L&D coordinators and drive end-to-end program delivery within a fast-paced organisation.

You will collaborate with the generative‑AI learning team to translate new ideas into practical initiatives and help colleagues adopt AI tools with hands-on execution and clear governance. This role blends people leadership with operational improvement.

Qualifications

• Bachelor's degree and at least seven years of experience in programme management, operations, or a related field, currently operating at a Manager level with a focus on hands-on delivery.
• Proven track record in operational process redesign, with experience modernising workflows to achieve measurable efficiency and transparency.
• Recent, practical experience applying generative-AI tools to improve business workflows, content development, or team productivity.

Responsibilities

• Lead and develop L&D coordinators, setting clear priorities, delegating effectively, giving constructive feedback and supporting their professional growth.
• Partner with the generative-AI learning team to deliver initiatives from planning through execution, ensuring stakeholders have the resources they need and sessions run smoothly.
• Identify manual and time-intensive L&D processes, then redesign them to achieve measurable efficiency improvements and scalability.
• Encourage practical adoption of generative-AI tools within team workflows, helping colleagues use them confidently to improve content development, research, and administrative efficiency.
• Keep complex, multi-stakeholder programmes on track by anticipating risks and dependencies, resolving delivery issues and communicating clearly with senior stakeholders.

Skills

People leadership

Operations management

Program management

Delivery-focused

Education

Bachelor's degree

Tools

Mural

Microsoft Forms

Loop

Planner

Job description

Referment is seeking a Learning and Development Program Operations Manager to lead a team of L&D coordinators and drive end-to-end program delivery within a fast-paced organisation.

You will collaborate with the generative‑AI learning team to translate new ideas into practical initiatives and help colleagues adopt AI tools with hands-on execution and clear governance. This role blends people leadership with operational improvement.