L&D Field Trainer & Onboarding Lead (West Coast)

Garagedoorseattle; United States; Hybrid; USD 73,000 - 100,000; Full time

Job summary

Precision Door Service is seeking a Learning & Development Field Trainer to design and execute training programs for field teams. You will ride with crews, coach, certify and ensure onboarding consistency across locations.

Requirements include 3+ years in L&D or field service training, expertise in instructional design, and the ability to travel up to 50% across the West Coast. Proficiency with LMS and blended learning is preferred.

Qualifications

• Experience designing and delivering field training programs.
• Strong understanding of adult learning principles and instructional design.
• Ability to analyze training data and translate into improvements.
• Proficiency with Excel for tracking metrics.
• Travel up to 50% across the West Coast.

Responsibilities

• Deliver a full-scale training program for field technicians, installers and salespeople.
• Perform on-the-job ride-along training for new team members.
• Coach and provide feedback on work quality, customer interactions and sales techniques.
• Certify new hires have completed training; evaluate proficiency.
• Create and update manuals, e-learning, workshops, videos, and assessments.

Skills

Adult learning

Instructional design

Blended learning

Data analysis

Excel

Education

Bachelor's degree (Education/HR/OD)

Tools

LMS platforms

Video tools

Mobile learning apps

Job description

Join Precision Door Service-a team that opens doors to opportunity.

Precision Door Service (PDS) is seeking a forward-thinking Learning & Development Field Trainer to assist in execution of training programs for our field teams. This is a newly created role with a clear mission: onboard and train new and existing field teams to reduce ramp time, increase productivity outcomes and deliver a world-class experience to new team members.

What you will do:

• Support development of training strategy and execution to ensure an impactful delivery in field.
• Deliver a full-scale training program for field technicians, installers and salespeople.
• Performs ride-along (on-the-job) training for new field team members in PGDS sales strategies, product offerings, installation methods, customer service, technical knowledge, technology systems and procedures & processes.
• Coaches and provides feedback to current technicians on work quality, customer interactions and sales techniques.
• Certifies new team members have completed training evaluating technical proficiency, sales & customer service skills.
• Provides certifications for job specific tools and knowledge for current staff.
• Execute engaging trainings and content including manuals, e-learning, hands-on workshops, videos, and assessments.
• Facilitates instructor-led trainings and train-the-trainer sessions.
• Coordinate the new employee experience by executing a consistent onboarding experience in each location.
• Partner with operations leadership, HR, field trainers and other counterparts to adopt best practices and tailor programs to our workforce.
• Manage and track training progress and metrics such as effectiveness, technician readiness, and productivity outcomes.
• Continuously refine programs based on feedback, performance data, and evolving business needs.
• Stay current on learning trends, instructional design methods, and industry-specific certifications or compliance requirements.

What you should bring:

• 3+ years of progressive experience in Learning & Development and/or Training within a field service or skilled trades industry or 3+ years as a garage door service technician with increasing responsibility for training local team members.
• Proven success designing and implementing training programs that improved performance or reduced time to competency.
• Strong understanding of adult learning principles, instructional design models, and blended learning methods.
• Comfort with training technology (LMS platforms, video tools, mobile learning apps).
• Ability to analyze data and translate it into actionable program improvements.
• Bachelor's degree in Education, Human Resources, Organizational Development, or related field (or equivalent experience).
• Ability to travel across West Coast up to 50% of the time

Everyone you work with should describe you as:

• Initiative Taker - Empowers themselves, brings solutions, has a bias for action and is highly accountable
• Collaborative - Works well with others, solicits feedback, and has a positive upbeat personality who focuses on opportunities rather than obstacles
• Analytical - Uses the right data to help inform and make decisions; applies critical thinking both strategically and tactically; is a wiz with Excel.
• Gets Dirty - The ability to be comfortable with a high-volume workload, ambiguity, changing priorities and not be afraid to "roll up your sleeves"
• Effective Communicator - Has exceptional communication skills, both in composing thoughtful written communication and sharing complex information verbally
• Humble - Lacks ego, shares credit and defines success collectively with a curious mind for learning

And you should be motived by:

• Learning how to do something well by doing it, not be reading a manual or going to formal training
• Working in a lean, results-oriented environment, where you'll be expected to do more, take on more, and achieve more every year
• Having fun in a start-up-y type environment high on transparency, open to new approaches and without a ton of structure
• If you prefer highly defined processes, slower decision-making environments, or incremental change, this role will likely not be a fit

Compensation

The base pay range for this role is $73,000 - $100,000 per year.

We're more than garage door experts-we're a team committed to quality, growth, and customer satisfaction. With industry-leading training, career development, and competitive rewards, you'll have what you need to succeed and build a long-term career.

Our culture is simple:

• Stay coachable-always improving
• Play to win-focus on impact
• Communicate clearly-build trust
• Put customers first-every time

We are proud to be an equal opportunity employer and are committed to building an inclusive team where everyone has the opportunity to succeed.

If you're looking for a stable, growth-focused workplace where your work makes a difference, this could be the right fit.

requirements.What you should bring:

• 3+ years of progressive experience in Learning & Development and/or Training within a field service or skilled trades industry or 3+ years as a garage door service technician with increasing responsibility for training local team members.
• Proven success designing and implementing training programs that improved performance or reduced time to competency.
• Strong understanding of adult learning principles, instructional design models, and blended learning methods.
• Comfort with training technology (LMS platforms, video tools, mobile learning apps).
• Ability to analyze data and translate it into actionable program improvements.
• Bachelor's degree in Education, Human Resources, Organizational Development, or related field (or equivalent experience).
• Ability to travel across West Coast up to 50% of the time

Everyone you work with should describe you as:

• Initiative Taker - Empowers themselves, brings solutions, has a bias for action and is highly accountable
• Collaborative - Works well with others, solicits feedback, and has a positive upbeat personality who focuses on opportunities rather than obstacles
• Analytical - Uses the right data to help inform and make decisions; applies critical thinking both strategically and tactically; is a wiz with Excel.
• Gets Dirty - The ability to be comfortable with a high-volume workload, ambiguity, changing priorities and not be afraid to "roll up your sleeves"
• Effective Communicator - Has exceptional communication skills, both in composing thoughtful written communication and sharing complex information verbally
• Humble - Lacks ego, shares credit and defines success collectively with a curious mind for learning

And you should be motived by:

• Learning how to do something well by doing it, not be reading a manual or going to formal training
• Working in a lean, results-oriented environment, where you'll be expected to do more, take on more, and achieve more every year
• Having fun in a start-up-y type environment high on transparency, open to new approaches and without a ton of structure
• If you prefer highly defined processes, slower decision-making environments, or incremental change, this role will likely not be a fit