Field Trainer (Orange County)

Precision Door Service; Anaheim (CA); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Precision Door Service (PDS) is seeking a Learning & Development Field Trainer to onboard and train field teams, reducing ramp time, increasing productivity and delivering a world-class experience to new team members.

The role delivers full-scale training for field technicians, installers and salespeople, including ride-alongs, coaching and certifications, plus content creation across manuals, e-learning, workshops and videos.

Formación

• 3+ years in Learning & Development or Training in a field service or skilled trades.
• Experience designing and implementing training programs that improved performance.
• Strong understanding of adult learning principles and blended learning methods.
• Ability to travel across West Coast up to 50% of the time.

Responsabilidades

• Develop and execute training strategy for field teams.
• Deliver full-scale training for technicians, installers and salespeople.
• Conduct ride-alongs and on-the-job coaching for new staff.
• Certify trainees and track training outcomes and readiness.
• Create engaging content including manuals, e-learning, workshops and videos.
• Coordinate onboarding experiences across locations and collaborate with HR and ops.

Conocimientos

Adult learning principles

Instructional design

Blended learning

Data analysis

Coaching

Educación

Bachelor’s degree in Education, Human Resources, Organizational Development, or related field

Herramientas

LMS platforms

Video tools

Mobile learning apps

Descripción del empleo

Precision Door Service (PDS) is seeking a forward-thinking Learning & Development Field Trainer to assist in execution of training programs for our field teams. This is a newly created role with a clear mission: onboard and train new and existing field teams to reduce ramp time, increase productivity outcomes and deliver a world-class experience to new team members.

What you will do:

• Support development of training strategy and execution to ensure an impactful delivery in field.
• Deliver a full-scale training program for field technicians, installers and salespeople.
• Performs ride-along (on-the-job) training for new field team members in PGDS sales strategies, product offerings, installation methods, customer service, technical knowledge, technology systems and procedures & processes.
• Coaches and provides feedback to current technicians on work quality, customer interactions and sales techniques.
• Certifies new team members have completed training evaluating technical proficiency, sales & customer service skills.
• Provides certifications for job specific tools and knowledge for current staff.
• Execute engaging trainings and content including manuals, e-learning, hands-on workshops, videos, and assessments.
• Facilitates instructor-led trainings and train-the-trainer sessions.
• Coordinate the new employee experience by executing a consistent onboarding experience in each location.
• Partner with operations leadership, HR, field trainers and other counterparts to adopt best practices and tailor programs to our workforce.
• Manage and track training progress and metrics such as effectiveness, technician readiness, and productivity outcomes.
• Continuously refine programs based on feedback, performance data, and evolving business needs.
• Stay current on learning trends, instructional design methods, and industry-specific certifications or compliance requirements.

What you should bring:

• 3+ years of progressive experience in Learning & Development and/or Training within a field service or skilled trades industry or 3+ years as a garage door service technician with increasing responsibility for training local team members.
• Proven success designing and implementing training programs that improved performance or reduced time to competency.
• Strong understanding of adult learning principles, instructional design models, and blended learning methods.
• Comfort with training technology (LMS platforms, video tools, mobile learning apps).
• Ability to analyze data and translate it into actionable program improvements.
• Bachelor’s degree in Education, Human Resources, Organizational Development, or related field (or equivalent experience).
• Ability to travel across West Coast up to 50% of the time

Everyone you work with should describe you as:

• Initiative Taker – Empowers themselves, brings solutions, has a bias for action and is highly accountable
• Collaborative – Works well with others, solicits feedback, and has a positive upbeat personality who focuses on opportunities rather than obstacles
• Analytical – Uses the right data to help inform and make decisions; applies critical thinking both strategically and tactically; is a wiz with Excel.
• Gets Dirty – The ability to be comfortable with a high-volume workload, ambiguity, changing priorities and not be afraid to "roll up your sleeves"
• Effective Communicator - Has exceptional communication skills, both in composing thoughtful written communication and sharing complex information verbally
• Humble – Lacks ego, shares credit and defines success collectively with a curious mind for learning

And you should be motived by:

• Learning how to do something well by doing it, not be reading a manual or going to formal training
• Working in a lean, results-oriented environment, where you’ll be expected to do more, take on more, and achieve more every year
• Having fun in a start-up-y type environment high on transparency, open to new approaches and without a ton of structure
• If you prefer highly defined processes, slower decision-making environments, or incremental change, this role will likely not be a fit