KYC / Onboarding Lead

G MASS; Andover (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

G MASS in Andover, MA seeks a KYC / Onboarding Lead to manage all aspects of KYC and onboarding for a leading alternative investments client. You will oversee a small team, optimize workflows, and drive efficiency across client engagements.

The role requires strong analytical and project management skills, proficiency in MS Office, and deep knowledge of onboarding regulations. Long-term opportunities and client-facing exposure accompany this position.

Qualifications

• 3–5 years of relevant professional experience with at least 1–2 years in a supervisory or team lead role.
• Familiarity with KYC constitutional documents and onboarding processes.
• Excellent analytical, project management, and problem-solving skills.
• Strong communication skills with exceptional presentation expertise.
• Understanding of financial services firms and investment management operations.

Responsibilities

• Lead and manage all aspects of KYC and onboarding processes for multiple client engagements.
• Oversee a small team, workflows, and drive operational efficiency.
• Prepare project trackers and lead client meetings to provide updates and milestones.
• Monitor key performance indicators and implement process improvements.
• Coach, supervise, and develop team members for performance growth.

Tools

Microsoft Office Suite

Excel

Job description

Our client’s Networks group offers best-in-class technology and industry-leading practices to help firms manage risk, meet regulatory requirements, and streamline compliance. Their solutions provide a single source of truth on customer and vendor data, enabling firms to reduce costs, reuse information efficiently, and improve operational processes through innovative technology.

We are seeking a KYC / Onboarding Lead to work with a leading alternative investments firm in this client-facing role, where you will be leading and managing all aspects of the KYC and onboarding processes, including oversight of a small team, management of workflows, and driving operational efficiency.

Responsibilities

• Manage multiple client requests, while ensuring timely completion of all deliverables.
• Evaluate scope of work and project plans, providing recommendations for process enhancements and improvements.
• Manage relationships with cross-functional teams and third-party vendors.
• Prepare project trackers and lead client meetings to provide updates on team progress, milestones achieved, and challenges encountered.
• Prepare and present regular reports on team performance, project status, and key metrics.
• Identify and resolve gaps in processes and project execution.
• Foster long-term relationships with existing clients, key business partners, and other stakeholders.
• Demonstrate a strong ability to adapt and become an expert on proprietary products and client business lines through complex engagements.
• Navigate new requirements with clients to strategise and implement new workflows and processes.
• Ensure compliance with all relevant regulations, standards, and internal controls.
• Monitor key performance indicators and implement process improvements as needed.
• Supervise, coach, and develop team members to maximise performance and professional growth.
• Set clear goals, provide ongoing feedback, and conduct performance evaluations.
• 3–5 years of relevant professional experience, including at least 1–2 years in a supervisory or team lead role.
• Familiarity with KYC constitutional documents, including onboarding processes.
• Ability to handle pressure and manage conflicting priorities.
• Excellent analytical, project management, and problem‑solving skills.
• Strong communication skills with exceptional presentation expertise.
• Understanding of financial services firms and investment management operations.
• Strong attention to detail and organisational skills with a focus on quality and process.
• Ability to work collaboratively with team members at both senior and junior levels.
• Proficient in Microsoft Office Suite; strong Excel skills preferred.

Length: 12+ months, view to extension or permanent contract