KYC / Onboarding Lead

G MASS Consulting; Dallas (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Contract extension potential

Job summary

G MASS Consulting seeks a KYC/Onboarding Lead to manage all aspects of KYC and onboarding for a leading alternative investments client. You will oversee a small team, manage workflows, and drive operational efficiency while ensuring regulatory compliance.

The role requires strong analytical, project management, and communication skills with a focus on process improvements and client relationships. This is a client-facing position based in Dallas.

Qualifications

• 3–5 years of professional experience, with 1–2 years in a supervisory role.
• Familiarity with KYC documents and onboarding processes.
• Ability to manage competing priorities under pressure.
• Strong communication and presentation skills.
• Knowledge of financial services and asset management operations.
• Attention to detail and strong organizational skills.
• Collaborative with senior and junior team members.
• Proficiency in Microsoft Office; Excel preferred.

Responsibilities

• Manage multiple client requests and ensure timely completion of deliverables.
• Evaluate scope of work and project plans; recommend process enhancements.
• Manage relationships with cross-functional teams and vendors.
• Prepare trackers and lead client meetings with updates on progress and milestones.
• Prepare and present regular reports on team performance and status.
• Identify and resolve gaps in processes and execution.
• Build long-term relationships with clients and stakeholders.
• Adapt and become an expert on proprietary products and client business lines.

Skills

Analytical skills

Project management

Communication skills

Team leadership

Problem-solving

Attention to detail

Tools

Microsoft Office Suite

Excel

Job description

Our client\'s Networks group offers best-in-class technology and industry-leading practices to help firms manage risk, meet regulatory requirements, and streamline compliance. Their solutions provide a single source of truth on customer and vendor data, enabling firms to reduce costs, reuse information efficiently, and improve operational processes through innovative technology.

We are seeking a KYC / Onboarding Lead to work with a leading alternative investments firm in this client-facing role, where you will be leading and managing all aspects of the KYC and onboarding processes, including oversight of a small team, management of workflows, and driving operational efficiency.

Responsibilities

• Manage multiple client requests, while ensuring timely completion of all deliverables


• Evaluate scope of work and project plans, providing recommendations for process enhancements and improvements


• Manage relationships with cross-functional teams and third-party vendors


• Prepare project trackers and lead client meetings to provide updates on team progress, milestones achieved, and challenges encountered


• Prepare and present regular reports on team performance, project status, and key metrics


• Identify and resolve gaps in processes and project execution


• Foster long-term relationships with existing clients, key business partners, and other stakeholders


• Demonstrate a strong ability to adapt and become an expert on proprietary products and client business lines through complex engagements


• Navigate new requirements with clients to strategise and implement new workflows and processes


• Ensure compliance with all relevant regulations, standards, and internal controls


• Monitor key performance indicators and implement process improvements as needed


• Supervise, coach, and develop team members to maximise performance and professional growth


• Set clear goals, provide ongoing feedback, and conduct performance evaluations

Requirements

• 3-5 years of relevant professional experience, including at least 1-2 years in a supervisory or team lead role


• Familiarity with KYC constitutional documents, including onboarding processes


• Ability to handle pressure and manage conflicting priorities


• Excellent analytical, project management, and problem-solving skills


• Strong communication skills with exceptional presentation expertise


• Understanding of financial services firms and investment management operations


• Strong attention to detail and organisational skills with a focus on quality and process


• Ability to work collaboratively with team members at both senior and junior levels


• Proficient in Microsoft Office Suite; strong Excel skills preferred

Benefits

• Length: 12+ months, view to extension or permanent contract