Kubernetes & GitOps Support Engineer - West US

Akuity; San Luis Obispo (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Akuity is seeking a Technical Support Engineer to ensure customers succeed with our platform and open-source tools. You will troubleshoot issues, improve documentation, and help build scalable support processes while developing deep expertise in GitOps, Kubernetes, and the Argo ecosystem.

You will be the trusted partner to enterprise customers and the broader community, delivering timely, thoughtful assistance across multiple channels and contributing to a robust support playbook.

Qualifications

• 2+ years in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands-on experience with Argo CD in a professional setting.
• Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
• A passion for working directly with users and communicating clearly.

Responsibilities

• Deliver outstanding support to open-source users and enterprise customers via chat, forums, GitHub, and phone.
• Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize common support patterns and escalate to engineering when needed.
• Help build and iterate on our support playbook, processes, and systems.
• Contribute to improving Akuity’s documentation to enhance the customer experience.

Skills

Customer-facing support

Kubernetes troubleshooting

Argo CD

GitOps concepts

CI/CD pipelines

Clear communication

Tools

Kubernetes

Argo CD

Cloud providers (AWS/GCP/Azure)

Job description

Akuity is seeking a Technical Support Engineer to ensure customers succeed with our platform and open-source tools. You will troubleshoot issues, improve documentation, and help build scalable support processes while developing deep expertise in GitOps, Kubernetes, and the Argo ecosystem.

You will be the trusted partner to enterprise customers and the broader community, delivering timely, thoughtful assistance across multiple channels and contributing to a robust support playbook.