Technical Support Engineer - GitOps & Kubernetes

Akuity; United States; On-site; USD 75,000 - 105,000; Full time

Job summary

Akuity is seeking a Technical Support Engineer to help customers succeed with our platform and open-source tools. You will troubleshoot issues, improve documentation, and contribute to scalable support processes while building deep knowledge of GitOps, Kubernetes, and the Argo ecosystem.

You will work closely with both enterprise customers and the broader community, delivering timely, clear guidance and owning complex issues from initial contact through resolution.

Qualifications

• 2+ years in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands-on experience with Argo CD in a professional setting.
• Familiarity with SDLC, CI/CD pipelines, or GitOps concepts.
• Strong communication to be a primary contact for customers.
• Proactive, strategic mindset with root-cause analysis skills.
• Enthusiasm for supporting both open-source and enterprise customers.

Responsibilities

• Deliver outstanding support to open-source users and enterprise customers via multiple channels.
• Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize patterns and escalate issues to engineering when appropriate.
• Help build and iterate on our support playbook, processes, and systems.
• Contribute to improving Akuity’s documentation to enhance the customer experience.

Skills

Customer-facing support

Kubernetes troubleshooting

Argo CD experience

GitOps/CI/CD familiarity

Clear communication

Proactive problem-solving

Open-source support mindset

Argo projects experience

Cloud providers experience

Tools

Argo CD

Kubernetes

Job description

Akuity is seeking a Technical Support Engineer to help customers succeed with our platform and open-source tools. You will troubleshoot issues, improve documentation, and contribute to scalable support processes while building deep knowledge of GitOps, Kubernetes, and the Argo ecosystem.

You will work closely with both enterprise customers and the broader community, delivering timely, clear guidance and owning complex issues from initial contact through resolution.