KPN Front Office Spec

Kettering Health; Fairborn (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health in Fairborn, OH, is seeking a Front Office Administrative Assistant for our physician office. The role involves being the first point of contact, greeting patients, handling calls, check-out duties, and co-pay collection in a fast-paced clinic setting.

Candidates should have a High School Diploma and front office experience, with strong communication, discretion, and computer skills to maintain patient confidentiality and ensure smooth daily operations.

Qualifications

• High School Diploma or equivalent.
• Front office experience or background in general office work.
• Must maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Serve as first point of contact for the office (phone and in-person).
• Answer, screen, and route calls; greet and register patients.
• Handle check-out duties including co-pay collection and encounter form review.
• Schedule follow-up appointments and perform day-end reconciliation tasks.

Skills

Communication

Customer service

Discretion

Interpersonal skills

Follow directions

Computer literacy

Education

High School Diploma or equivalent

Tools

EMR software

Word processing

Email

Job description

Job Details

Physician Office | Fairborn | Full-Time | First Shift

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.