KPN Front Office Spec

Kettering Health Network; Byron (OH); On-site; USD 28,000 - 40,000; Full time

Job summary

Kettering Health is seeking a Front Office Assistant in Fairborn, OH, for a full-time, first-shift role. The position supports the practice by greeting patients, registering, handling calls, and processing payments, while maintaining confidentiality.

The successful candidate will have a high school diploma or equivalent, front office experience, and strong communication skills to interact with staff and the public. Previous EMR experience is a plus, with computer and email literacy essential.

Qualifications

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Serve as first point of contact for the office (phone and in-person).
• Answer, screen, and route telephone calls; greet and register patients.
• File and prepare charts; perform check-out duties.
• Review encounter forms and collect co-payments.
• Schedule follow-up appointments; assist with day-end reconciliation.

Skills

Front office experience

Communication

Confidentiality

Patient/customer service

Word processing

Education

High School Diploma or equivalent

Tools

Word processing

Email

Job description

Job Details

Physician Office | Fairborn | Full-Time | First Shift

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements:

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.