Front Office Spec-Primary Care

Kettering Health Network; Hamilton (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Kettering Health, a not-for-profit system serving southwest Ohio, seeks an administrative front desk professional to be the first point of contact in the practice. You will greet patients, register them, answer calls and screen inquiries with courtesy and confidentiality.

The role includes check-out duties, collecting co-pays, scheduling follow-up visits and assisting with daily office tasks. Strong communication and computer skills are essential to maintain smooth patient flow and support care

Qualifications

• High School Diploma or equivalent required.
• Previous front office experience preferred.
• Ability to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Computer literate in use of word processing and email.

Responsibilities

• This position is typically the first point of contact (phone and in-person) for the office.
• Provides administrative support throughout the practice and handles screening incoming calls.
• Greets and registers patients, files and prepares charts; performs check-out duties and schedules follow-ups.
• Day-end reconciliation duties and review of encounter form data.

Skills

Communication

Discretion / Confidentiality

Customer service

Word processing

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements:

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.