Front Office Specialist-Gastro

Kettering Health; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health is seeking a Front Office Specialist in Dayton for a full-time first shift. You will greet patients, answer calls, schedule appointments, and support the office by maintaining records and coordinating referrals. Prior front office experience and medical terminology knowledge are preferred.

Strong computer skills and discretion with confidential information are essential. Epic EMR experience is a plus and you will work under the Practice Manager.

Qualifications

• High school diploma or equivalent is required.
• Experience in a front office or general office setting is preferred.
• Ability to learn and follow established office routines and policies.
• Experience operating a computer and familiarity with medical terminology.

Responsibilities

• Greet patients and visitors in a courteous and friendly manner.
• Answer phone calls, screen calls, schedule appointments, and handle referrals.
• Collect information, answer questions, and notify physician or assistant of patient arrival.
• Prepare and organize new records and maintain filing systems.
• Type correspondence, reports, and forms; sort and distribute mail.
• Support other office operations as assigned by physician(s) or manager.

Skills

Front desk experience

Computer literacy

Medical terminology

Tact and diplomacy

Education

High school diploma or equivalent

Tools

Epic EMR

EMR systems

Job description

Job Details

Physician Office | Dayton | Full-Time | First Shift

Responsibilities & Requirements

Under supervision of the Practice Manager, is typically the first point of contact (phone and in-person) for the office. Notifies office staff when patient is ready to be seen. Provides a wide variety of administrative support duties.

The Front Office Specialist Is Responsible For

• Greets patients and visitors in a courteous and friendly manner.


• Answers telephone calls, screens calls, arranges appointments, and referrals.


• Obtains information, answers questions, and notifies physician or assistant of patient's arrival.


• Prepares new records, organizes files, and maintains records.


• Types correspondence, reports, e-memos, forms.


• Sorts and distributes mail.


• Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.

Job Requirements

• Completion of a high school diploma or equivalent.


• Previous front office experience or background in general office work.


• Ability to comprehend established office routines and policies.


• Learns quickly from oral and written instructions.


• Ability to operate a computer.


• Knowledge of medical terminology.


• Knowledge of CPT & ICD-9 coding.


• Understand the ethics of confidentially.


• Good organization skills


• Tact and diplomacy

Preferred Qualifications

• electronic medical records experience


• Epic training/experience

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.