Front Office Spec-Behavioral Health

Kettering Health; Beavercreek (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

Kettering Health is seeking a Front Office professional for our Beavercreek, OH location. This full-time role provides administrative support to the physician office, acting as the first point of contact for patients and callers.

Responsibilities include greeting patients, registering them, preparing charts, handling check-out tasks, and coordinating appointments. The ideal candidate has a high school diploma, prior front office experience, and a strong ability to maintain confidentiality.

Qualifications

• High School Diploma or equivalent is required.
• Prior front office experience is preferred but not required.
• Ability to maintain confidentiality and discretion.
• Polished, patient and courteous demeanor with the public.
• Strong communication with staff, departments, and patients.

Responsibilities

• Handle incoming calls and screen inquiries; first point of contact.
• Greet and register patients and prepare charts for visits.
• Process day-end check-out duties, including co-pays and scheduling.
• Review encounter forms and coordinate follow-up appointments.

Skills

Communication

Telephone etiquette

Patient interaction

Confidentiality

Computer literacy

Education

High School Diploma or equivalent

Tools

Electronic Medical Records

Job description

Job Details

Physician Office | Beavercreek | Full-Time | First Shift

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.