KPI-Driven Retail Sales Leader - Customer Experience

Michaels Stores; West Palm Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Telemedicine services

Job summary

Michaels Stores in West Palm Beach, FL seeks a Sales Manager to lead a high-performing store team, driving sales and customer satisfaction. You will coach staff, ensure SOP compliance, and oversee front-end, service, and omni-channel operations.

Responsibilities include managing POS and self-checkout, supporting protection programs, and developing team members through structured onboarding. This role demands hands-on leadership in a busy retail environment, including nights and weekends.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Proven track record in achieving sales KPIs.
• Ability to train and develop team.

Responsibilities

• Assist Store Manager in SOP compliance and company programs.
• Model customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and maintain floor leadership and service standards.
• Oversee balloons, birthday party operations, and in-store programs.
• Drive omni-channel service, including BOPIS and Same Day Delivery.
• Train, coach, and develop team members across departments.
• Support asset protection practices to reduce shrink.

Skills

Retail leadership

Customer experience

Coaching

Operations management

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in West Palm Beach, FL seeks a Sales Manager to lead a high-performing store team, driving sales and customer satisfaction. You will coach staff, ensure SOP compliance, and oversee front-end, service, and omni-channel operations.

Responsibilities include managing POS and self-checkout, supporting protection programs, and developing team members through structured onboarding. This role demands hands-on leadership in a busy retail environment, including nights and weekends.