KPI‑Driven Patient Scheduling Center Supervisor

USA Clinics Group; Northbrook (IL); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off (PTO)

Job summary

USA Clinics Group is seeking a Contact Center Supervisor in Northbrook, IL. This full-time role is responsible for supervising a team, overseeing call center processes, and driving performance improvements. Key qualifications include 2+ years of supervisory experience in a contact center and a high school diploma. Bilingual in Spanish is preferred. Benefits include health insurance and a retirement plan, with a schedule requiring occasional Saturday availability.

Qualifications

• 2+ years of contact center supervisory or lead experience.
• Demonstrated experience handling escalated callers and service issues.
• Schedule flexibility & ability to work 1 Saturday per month.

Responsibilities

• Provide daily direction and communication to employees for effective call handling.
• Monitor employee performance to achieve sales goals.
• Handle and resolve escalated patient calls and inquiries.
• Implement measurements/KPIs to benchmark call center performance.

Skills

Leadership

Coaching

Bilingual (Spanish preferred)

Conflict resolution

Education

High School Diploma or equivalent

Job description

USA Clinics Group is seeking a Contact Center Supervisor in Northbrook, IL. This full-time role is responsible for supervising a team, overseeing call center processes, and driving performance improvements. Key qualifications include 2+ years of supervisory experience in a contact center and a high school diploma. Bilingual in Spanish is preferred. Benefits include health insurance and a retirement plan, with a schedule requiring occasional Saturday availability.