KPI-Driven Client Support Specialist

Inktel Contact Center Solutions; Town of Florida (NY); On-site; USD 20,664 - 27,552; Full time

Job summary

A customer service call center is seeking a full-time representative in Town of Florida. The ideal candidate will have 2-3 years of experience in a professional environment, exceptional written communication skills, and the ability to deliver outstanding client service. Responsibilities include responding to inquiries via chat, phone, and email while maintaining high standards of quality. The position offers $16 per hour, with strict adherence to schedule and performance indicators required.

Qualifications

• 2-3 years’ experience in a business/professional environment, preferably in service industry.
• Exceptional written communication skills with a focus on grammar and clarity.
• Experience in fast-paced environments and ability to deliver high-quality client services.

Responsibilities

• Respond to client inquiries via chat, phone, and email.
• Demonstrate high standards for quality service.
• Maintain business acumen and professionalism in all client interactions.

Skills

Excellent communication skills

Customer service orientation

Ability to multitask

Team player

Problem-solving skills

Tools

CRM software

Windows-based applications

Job description

A customer service call center is seeking a full-time representative in Town of Florida. The ideal candidate will have 2-3 years of experience in a professional environment, exceptional written communication skills, and the ability to deliver outstanding client service. Responsibilities include responding to inquiries via chat, phone, and email while maintaining high standards of quality. The position offers $16 per hour, with strict adherence to schedule and performance indicators required.