Customer Operations Specialist

Credentia Services; Town of Florida (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Credentia Services is looking for a customer support representative in Town of Florida, New York. This role involves managing support tickets, handling inbound communication from candidates and internal clients, and maintaining customer database interactions.

Applicants should possess a High School Diploma/GED and at least one year of call-center experience. The position demands excellent communication skills, attention to detail, and the ability to solve practical problems while delivering excellent customer satisfaction.

Qualifications

• 1 year of call-center experience.
• Ability to read and comprehend instructions and correspondence.
• Extreme attention to detail and ability to adapt in stressful situations.

Responsibilities

• Troubleshoot and resolve support tickets.
• Receive inbound calls and emails from candidates and internal customers.
• Update registry and renewals.

Skills

Customer service skills

Problem-solving ability

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Credentia Services is looking for a customer support representative in Town of Florida, New York. This role involves managing support tickets, handling inbound communication from candidates and internal clients, and maintaining customer database interactions.

Applicants should possess a High School Diploma/GED and at least one year of call-center experience. The position demands excellent communication skills, attention to detail, and the ability to solve practical problems while delivering excellent customer satisfaction.