Korean/English Bilingual VOC Ops Specialist (Plano On-site)

2020 Companies; Allen (TX); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Job summary

2020 Companies has an immediate full-time VOC Operations Support Specialist role representing Samsung Electronics America. The position is on-site in Plano, TX, paying $30.00 per hour based on experience. Fluency in Korean (written and verbal) is required.

The specialist analyzes trends, conducts root cause analysis, and drives improvements. They summarize findings for leadership and drive actionable solutions while leading projects to improve customer care operations.

Qualifications

• 4+ years of customer service experience
• Fluent in Korean written and verbal
• Experience with root cause analysis and corrective actions
• Experience with continuous improvement/process improvement
• Excellent organizational and communication skills
• Ability to prioritize tasks independently with minimal supervision

Responsibilities

• Perform root cause analysis and define corrective actions
• Analyze case data to identify trends or recurring issues
• Summarize analysis results and present findings to managers and leadership
• Support continuous improvement initiatives by identifying opportunities for process enhancements
• Support talking and managing high level escalated customers in both Korean and English
• Collaborate with internal and external teams to accomplish tasks
• Ensure processes align with the company’s strategic goals and improve overall customer satisfaction

Skills

Root cause analysis

Continuous improvement

Customer service

Korean fluency

Communication skills

Team player

Tools

Microsoft Office

Job description

2020 Companies has an immediate full-time VOC Operations Support Specialist role representing Samsung Electronics America. The position is on-site in Plano, TX, paying $30.00 per hour based on experience. Fluency in Korean (written and verbal) is required.

The specialist analyzes trends, conducts root cause analysis, and drives improvements. They summarize findings for leadership and drive actionable solutions while leading projects to improve customer care operations.