Korean/English Bilingual- Samsung VOC Operations Support Specialist

2020 Companies, Inc.; Allen (TX); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401K with matching

Paid Time Off

Paid Holidays

DailyPay / Next-day pay

Employee Assistance Program

Leadership Development Program

Job summary

2020 Companies, Inc. is seeking an immediate full-time VOC Operations Support Specialist onsite in Allen, TX to perform root-cause analysis, define corrective actions, and resolve complex customer issues.

You will analyze case data, identify trends, report findings to managers, support continuous improvement, and communicate with Korean-speaking customers in English and Korean, while coordinating with internal and external teams.

Qualifications

• Extensive experience with root cause analysis and corrective actions.
• Fluent in Korean with both written and verbal skills.
• Experience with continuous improvement/process improvement.
• Background in customer service (speaking with customers).
• Excellent organizational and communication skills.
• Able to prioritize tasks independently with minimal supervision.
• Self-driven, flexible, team-oriented mindset.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• 4+ years of customer service-related experience.

Responsibilities

• Perform root cause analysis and define corrective actions to resolve complex customer issues.
• Analyze case data and identify trends or recurring issues.
• Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience.
• Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions.
• Support talking and managing to high level escalated customers in both Korean and English.
• Collaborate with internal and external teams to accomplish tasks.
• Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction.

Skills

Root cause analysis

Korean language

Continuous improvement

Customer service

Organizational skills

Prioritize tasks independently

Communication skills

Team player

Microsoft Office

4+ years customer service experience

Tools

Microsoft Office

Job description

Job Type: Regular Work Location: Allen, TX 75013

Overview

2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America. Pay: $30.00 per hour based on experience Location: On-site in the Plano, TX office Required: Fluent in Korean; both written and verbal Work Authorization: Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

Job Description

• Perform root cause analysis and define corrective actions to resolve complex customer issues
• Analyze case data and identify trends or recurring issues
• Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience
• Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions
• Support talking and managing to high level escalated customers in both Korean and English
• Collaborate with internal and external teams to accomplish tasks
• Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction.

Qualifications

• Extensive experience with root cause analysis and corrective actions
• Fluent in Korean with both written and verbal skills
• Experience with continuous improvement/process improvement
• Background in customer service (speaking with customers)
• Excellent organizational skills
• Able to prioritize tasks independently with minimal supervision
• Excellent communication skills (verbal and written)
• Self-driven, flexible, dedicated individual - Team player
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
• 4+ years of customer service-related experience

What’s in it for you?

• Receive $30.00 per hour, paid weekly
• Next-day pay on-demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated.

We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees.

Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals.

2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success.

Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue.

Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals.

From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses.

Teamwork is the foundation of our AMPLIFY training program.

We train team members to build relationships with each other, retailers, and consumers.

Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems.

We have never missed a launch.

2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results.

To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project.

We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated.

We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees.

Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.