Kohler Credit Union

Grafton; Wisconsin; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

401(k) with employer contributions

Tuition reimbursement

Paid time off

Learning opportunities

Job summary

Kohler Credit Union is seeking a Branch Manager for the Saukville branch to lead a team, develop staff, and strengthen member relationships while driving business results.

You will oversee lending, operations, and service quality, ensuring compliant processes and resilient performance. A hands-on leader who mentors staff and builds community partnerships thrives in this role.

Qualifications

• At least 4 years of leadership or supervisory experience in banking, retail, hospitality, healthcare, customer service, operations, or related industry.
• Proven track record of coaching employees and building strong teams.
• Ability to set expectations, manage performance, and achieve business goals.
• Strong interpersonal, communication, analytical, and problem-solving skills.
• Background in financial services or consumer lending is a plus.
• Hands-on leadership style focused on employee success and customer relationships.

Responsibilities

• Lead the Saukville branch and develop employees.
• Deliver outstanding service while meeting business objectives.
• Strengthen lending practices and improve operational results.
• Guide consumer lending conversations and decisions with risk management.
• Maintain efficient processes and ensure daily activities run smoothly.
• Build local partnerships and represent Kohler Credit Union in the community.

Skills

Leadership

Coaching

Customer service

Operations management

Communication

Problem solving

Financial services experience

Lending knowledge

Job description

Inspire your team. Elevate the member experience. Make an impact.

Are you a motivated leader who enjoys developing people, improving operations, and turning business goals into results? Kohler Credit Union is looking for a Branch Manager for our Saukville Branch who can bring out the best in their team, build lasting member relationships, and help the branch succeed.

Why Build Your Career at Kohler Credit Union?

At KCU, we believe our employees are the foundation of our success. We offer a competitive compensation, medical, dental, and vision coverage, a 401(k) with employer contributions, generous paid time off, tuition reimbursement, ongoing learning opportunities, and room to grow your career within the organization.

What You'll Do as Branch Manager

You'll be responsible for leading the Saukville branch, developing employees, and ensuring the team delivers outstanding service while meeting business objectives. From strengthening lending practices to improving operational results, you'll play an important role in the branch's success and in the relationships we build with our members.

Your responsibilities will include:

• Develop your people: Provide ongoing coaching, feedback, and support to help employees reach their potential and prepare for future opportunities.
• Achieve business objectives: Establish performance expectations, track results, and identify opportunities to improve branch outcomes.
• Strengthen member relationships: Guide your team in delivering personalized service, identifying member needs, and offering appropriate financial solutions.
• Manage branch operations: Maintain efficient processes, uphold compliance standards, and ensure daily activities run smoothly.
• Support lending and credit quality: Guide consumer lending conversations and decisions while balancing member needs with responsible risk management.
• Improve team performance: Use branch data and performance trends to identify challenges, implement solutions, and celebrate progress.
• Connect with the community: Build local partnerships and represent KCU through meaningful community involvement.
• Create a positive team culture: Encourage collaboration, accountability, and a shared commitment to continuous improvement.

What Will Help You Succeed?

• At least 4 years of leadership or supervisory experience in banking, retail, hospitality, healthcare, customer service, operations, or a related industry.
• A track record of coaching employees, building strong teams, and supporting professional development.
• The ability to set expectations, manage performance, and achieve business goals.
• Strong interpersonal, communication, analytical, and problem-solving skills.
• Background in financial services or consumer lending is a plus.
• A hands-on leadership style with a focus on employee success, operational effectiveness, and customer relationships.

Ready to Lead What's Next?

Bring your leadership experience to Kohler Credit Union and help create an environment where employees thrive, members feel valued, and business goals become achievements. If you're ready to take ownership of branch performance and make a difference in your community, we'd love to hear from you.