Knowledge Platform PM - Flexible Work, Ownership

Gmb-Architecture-Engineering-5; Grand Rapids (MI); Presencial; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee-owned

Flexible workplace

Descripción de la vacante

GMB seeks a Knowledge Product Manager to join the Knowledge Management team. The ideal candidate is organized, detail-oriented, with 8+ years of related experience and a track record of building rapport with internal teams and clients alike.

We focus on projects spanning educational design, performance engineering, branding, enrollment marketing, financial analysis, and planning. This role helps ensure knowledge products are useful, connected, and actively used by teams and clients.

Formación

• A Bachelor’s degree in marketing, business administration, library science, information systems, or related.
• At least 8 years of related experience.
• Demonstrated ability to manage multiple projects and deadlines simultaneously.
• Comfortable with presenting ideas and content internally and externally.
• Creative problem-solving and solid communication and project management skills.

Responsabilidades

• Manage internal and external knowledge tools and products; this includes our intranet, digital asset management tool, and our proprietary client data platform.
• You will help maintain these products by helping curate content and support teams in documenting new knowledge.
• Ensure that information flows across all our knowledge platforms.
• Partner with external vendors and GMB’s Innovation team on product development or support request needs.
• Serve as project manager for coordinating product updates, development and ongoing improvements.
• Connect with external clients/users for feedback, support and communication. Serve as primary point of contact for onboarding and ongoing platform support.
• Help new GMB teammates in their onboarding to our knowledge tools
• Partner with GMB’s Corporate Marketing team when external-facing products require positioning, promotion or communication; join new business development efforts to position our platform for those opportunities.

Conocimientos

Knowledge management

Product management

Project management

CRM

WordPress

Stakeholder communication

Educación

Bachelor's degree

Information systems

Library science

Herramientas

Intranet tools

Data platform

DAM (digital asset management)

Descripción del empleo

GMB seeks a Knowledge Product Manager to join the Knowledge Management team. The ideal candidate is organized, detail-oriented, with 8+ years of related experience and a track record of building rapport with internal teams and clients alike.

We focus on projects spanning educational design, performance engineering, branding, enrollment marketing, financial analysis, and planning. This role helps ensure knowledge products are useful, connected, and actively used by teams and clients.