Knowledge Manager

ALEX - Alternative Experts, LLC; Washington (District of Columbia); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Knowledge Management Specialist to enhance collaborative processes and manage KM programs. This role involves reviewing policies, designing web solutions, and providing training materials to improve knowledge sharing across teams. The ideal candidate will have a strong background in Knowledge Management and Change Management, along with excellent communication skills. Join a dynamic team dedicated to optimizing knowledge assets and fostering collaboration within a supportive environment that values innovation and continuous improvement.

Qualifications

• 5+ years experience in Knowledge Management with a Bachelor's Degree.
• Possess Certified Information Professional (CIP) or KM Certification.

Responsibilities

• Review and update KM policies and draft strategies for alignment with DOD instructions.
• Provide recommendations for KM programs and assist with the design of portal sites.

Skills

Knowledge Management

Change Management

Communication Skills

Stakeholder Engagement

Project Management

Education

Bachelor's Degree

Associates Degree

Tools

SharePoint

Job description

Title: Knowledge Management Specialist

Location: Washington, DC

Clearance Level: Top Secret

Summary/Description:

1. Review and update current KM/BP policies and draft strategies with recommendations for changes and realignment with DOD instructions, Federal law, industry standards, external best practices, and other guidance as applied to Federal and Government Knowledge Management and Business Process Reengineering, Improvement, and Management.
2. Provide recommendations, development, and maintenance of KM programs, including goals, objectives, mission, vision, and implementation plans within a KM strategy. This may include creating, designing, and maintaining web pages, workflows, sites, and solutions.
3. Assist with the design and fundamental management of portal sites, including sub-sites. Provide technical guidance, advice, and assistance based on customer policies and industry best practices.
4. Perform portal management to ensure information is current, relevant, and accurate. Monitor SharePoint functionality to ensure workflows are employed correctly, conduct ongoing research on SharePoint capabilities, and liaise with stakeholders regarding site migrations when necessary.
5. Provide end-user and Site Owner support, develop training aids/materials, and leverage available resources. Coordinate requirements for training materials with the COR and government leads. Update and develop training materials such as quick reference guides, tutorials, and briefs for collaborative tools, applications, and processes. Conduct classroom or desk-side training as needed.
6. Assist Directorates in enhancing the collaborative capturing, sharing, managing, and re-using of staff knowledge assets.
7. Collaborate with Knowledge Management Officers and end users to identify requirements and opportunities for improved collaboration and productivity.
8. Document and create KM processes and Standard Operating Procedures (SOPs).
9. Plan, develop, and execute strategic communications regarding new processes and updates to enterprise information systems.
10. Identify and document processes that could be handled by capabilities within collaboration tools, portals, messaging systems, and applications.
11. Engage internal and external stakeholder communities to ensure successful implementation and sustainment of KM processes and procedures.
12. Perform requirements gathering, analysis, and recommend IT requirement changes when appropriate.
13. Support KM meetings, conferences, and seminars. Provide feedback and share insights with the KM team and users.
14. Develop customer feedback processes, analyze feedback, and recommend improvements to enhance customer satisfaction with KM activities.
15. Draft messaging for dissemination to KMOs to support KM activities.
16. Recommend communication initiatives to promote awareness of knowledge sharing benefits, behaviors, processes, procedures, and tools.
17. Coordinate with other KM staff to optimize resource use, share best practices, and synchronize efforts.
18. Manage projects by establishing alerts, enforcing governance rules, planning and conducting SharePoint Power User group meetings, and compiling usage reports.

Preferred Skills and Qualifications:

1. Maintain an active Security Clearance.
2. Bachelor's Degree with a minimum of 5 years' experience or an Associates Degree with 5-7 years of military experience.
3. Possess Certified Information Professional (CIP) and/or KM Certification or equivalent industry certification (highly recommended).
4. Demonstrated knowledge and/or experience with KM and Change Management elements.
5. Experience with Joint/military headquarters and engagement with executive leadership (highly recommended).
6. Excellent written and verbal communication skills.

Education and Certifications:

• Bachelor's Degree